Ravi Adhikari

Work History

Restaurant Manager

Kitopi Catering Services LLC

Dubai, United Arab Emirates

01.2022 - Current

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
Ordered required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Maintained safe working and guest environments, reducing injury and incident risks.
Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Analysed operations to improve restaurant efficiency and service levels.
Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.

Restaurant Manager

Taqado Mexican Kitchen

Dubai, United Arab Emirates

03.2021 - 12.2021

Restaurant Supervisor

Taqado Mexican Kitchen

Dubai, United Arab Emirates

09.2019 - 03.2021

Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
Ensured exceptional health and safety standards by closely monitoring restaurant operations.
Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
Boosted sales through targeted product training and upselling strategy.
Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
Delivered in-depth training to customer-facing staff, promoting strong service performance.

Assistant Manager

HWH Hospitality Investments

Dubai, United Arab Emirates

07.2014 - 11.2018

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
Built customer relationships with consultative sales approach.
Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Trained staff on best practices to achieve optimal productivity.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Implemented cost control measures, reducing controllable costs.
Enforced company policies and guidelines for all employees.

Shift Manager

First Food Services LLC (BURGER KING)

Dubai, United Arab Emirates

11.2009 - 05.2014

Managed staff schedules, ensuring required coverage to meet shift needs within budget.
Adhered to company standards and compliance requirements for operations and cleanliness.
Addressed staff absences and holiday requests to achieve consistent rota coverage.
Led team of [10]+ to achieve KPI targets in fast-paced environments.
Tracked receipts, employee hours and inventory movements for smooth budgetary planning.
Trained and mentored new employees to maximise team performance.
Evaluated team outputs and delivered constructive feedback to aid professional development.
Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
Led by example and demonstrated company best practices.
Ordered stock and procured services to deliver on company goals.
Developed continuous improvement initiatives to drive team efficiencies.
Increased team efficiency by analysing staff and equipment performance.
Promoted safety culture through clear communications and inspections.
Updated training and procedures to address skills gaps and challenges.
Completed comprehensive shift reports to support seamless handovers.

Crew Member

First Food Services LLC (BURGER KING)

Dubai, United Arab Emirates

02.2008 - 11.2009

Prepared products following restaurant portion and presentation standards.
Shared product knowledge to answer customer questions and make suggestions.
Maximised restaurant cleanliness and accessibility.
Trained in food safety and hygiene practices.
Prepared food and beverages within target timeframes.
Attended to customers with friendly and accurate service.
Maintained clean and sanitary food preparation areas and equipment.
Achieved excellent customer service by greeting customers and meeting quality expectations.
Operated cash register to take payments and process orders.
Took cash and card payment at checkout, providing correct change and receipts when requested.
Assessed food quality before serving customers to meet high-quality standards.
Greeted incoming customers, offered menu information and documented orders.
Used fryers, grills and microwaves while following safety guidelines.
Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
Grilled meats for correct time to reach safe internal temperatures.
Prepared ingredients before busy period based on expected customer levels.
Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
Followed recipes to prepare different Burgers with correct topping amounts and arrangements.

Summary

Overview

Work History

Restaurant Manager

Restaurant Manager

Restaurant Supervisor

Assistant Manager

Shift Manager

Crew Member

Education

Diploma of Higher Education - Management

Skills

Languages

Certification

Timeline

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