Ravi Kant Pal
Dubai
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
25
25
years of professional experience
Work History
Relationship Manager
Abu Dhabi Islamic Bank
2014.11 - Current
- Accountable for handling a portfolio of approx. 260 accounts with a portfolio size of AED 600 M.
- Boosting foreign exchange and transactional banking revenues.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Recovery Agency Manager
Dunia Finance LLC
2014.02 - 2014.11
- Solely responsible for collection agencies both onshore & offshore
- Responsible to allocate recovery portfolio to different agencies.
Asstt. Team Leader- Recovery
Barclays Bank PLC.
2012.04 - 2014.02
- Handling the charge-off portfolio of the credit cards & driving the team to achieve banks overall impairment projections.
Sr. Collection Officer/ Asstt. Team Leader (Bucket V – VII)
Barclays Bank PLC.
2010.08 - 2012.03
- Responsible for managing & providing leadership and control to the multi-cultural team of 15 staffs.
Collection Executive (Bucket III - IV)
Barclays Bank PLC.
2008.04 - 2010.07
- Improve turn-around times by providing suggestions for signification of procedures-controls in co-ordination with the Team Leader.
Collection Executive
ABN Amro Bank
2007.05 - 2008.04
- Managed delinquent customers in higher buckets (Bucket 4 & 6).
Sr. Collection Representative
HCL Technologies LTD.
2006.02 - 2007.05
- Handled Bucket 2 & 3 accounts for Macys, Bloomingdales & May’s Stores.
Sr. Collection Executive
iEnergizer
2004.02 - 2006.01
- Responsible to collect for Dell Computers from overseas debtors based in US.
Customer Care Specialist
GEO Connect Ltd.
2002.07 - 2004.01
- Handled US Processes for various telecommunication services.
Sr. Software Faculty
Hiltron CALC
2000.03 - 2002.04
- Responsible to impart software training & to prepare training schedules for the state government employees.
Education
MBA (Marketing Management) -
Charisma University
01.2019
MBA (Finance) -
Ashley University
01.2013
BCom -
H.N.B. Garhwal University
01.2000
Master Diploma in Software Technology -
IECTM
01.1999
AISSCE -
Scholars Home
01.1997
Skills
- Relationship building and management
- Excellent Communication
- Customer Relationship Management
- Relationship Building
Client Relationships
- Client Engagement
- Time Management
- Analytical Problem Solving
- Account Management
- Product Knowledge
Languages
English
Hindi
Urdu
Careertimelines
- Abu Dhabi Islamic Bank, Dubai, UAE, Relationship Manager, 11/01/14, Present
- Dunia Finance LLC, Dubai, UAE, Recovery Agency Manager, 02/01/14, 11/30/14
- Barclays Bank PLC., Dubai, UAE, Asstt. Team Leader- Recovery (Abu Dhabi), 04/01/12, 02/28/14
- Barclays Bank PLC., Dubai, UAE, Sr. Collection Officer/ Asstt. Team Leader (Bucket V – VII), 08/01/10, 03/31/12
- Barclays Bank PLC., Dubai, UAE, Collection Executive (Bucket III - IV), 04/01/08, 07/31/10
- ABN Amro Bank, Dubai, UAE, Collections Executive, 05/01/07, 04/30/08
- HCL Technologies LTD., Noida, India, Sr. Collection Representative, 02/01/06, 05/31/07
- IEnergizer, Noida, India, Sr. Collection Executive, 02/01/04, 01/31/06
- GEO Connect Ltd., Ghaziabad, India, Customer Care Specialist, 07/01/02, 01/31/04
- Hiltron CALC, Dehradun, India, Sr. Software Faculty, 03/01/00, 04/30/02
Provenareasofexpertise
- Well-trained Banking Professional in UAE
- Team Management and Staff Motivation
- Adept with various Banking Operations
- Flexible Personality
- Adaptability to Policies- Systems- Procedures
- Techno Savvy and Statistical Understanding
- Profit Building & Impairment Control
- Training and development
- Financial Advisory Services
- Retail Banking Products
Personal Information
- Nationality: Indian
- Driving License: UAE LMV Driving License
- Visa Status: Residence
Timeline
Relationship Manager
Abu Dhabi Islamic Bank
2014.11 - Current
Recovery Agency Manager
Dunia Finance LLC
2014.02 - 2014.11
Asstt. Team Leader- Recovery
Barclays Bank PLC.
2012.04 - 2014.02
Sr. Collection Officer/ Asstt. Team Leader (Bucket V – VII)
Barclays Bank PLC.
2010.08 - 2012.03
Collection Executive (Bucket III - IV)
Barclays Bank PLC.
2008.04 - 2010.07
Collection Executive
ABN Amro Bank
2007.05 - 2008.04
Sr. Collection Representative
HCL Technologies LTD.
2006.02 - 2007.05
Sr. Collection Executive
iEnergizer
2004.02 - 2006.01
Customer Care Specialist
GEO Connect Ltd.
2002.07 - 2004.01
Sr. Software Faculty
Hiltron CALC
2000.03 - 2002.04
MBA (Marketing Management) -
Charisma University
MBA (Finance) -
Ashley University
BCom -
H.N.B. Garhwal University
Master Diploma in Software Technology -
IECTM
AISSCE -
Scholars Home
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