Ravi kumar
Dubai,DU
Summary
Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in service industry.
Overview
8
8
years of professional experience
Work History
Bar supervisor
Hilton hotel (ribs and brews)(dubai)
03.2023 - Current
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Bar captain
Buffalo wings and ring (dubai)
01.2021 - 03.2023
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Conducted weekly meetings with staff members to discuss performance goals, address any challenges faced during shifts.
- Organized special events and promotions to attract new clientele and increase revenue.
- Improved customer satisfaction by delivering exceptional service and promptly addressing concerns.
- Utilized social media platforms effectively to promote upcoming events or special offers enticing potential customers.
- Developed strong vendor relationships to negotiate favorable pricing on premium liquors and supplies.
- Implemented staff training programs to refine bartending skills and knowledge of products.
- Streamlined operations by developing efficient bartender schedules and task allocations.
- Boosted beverage sales with innovative cocktail creations and seasonal menu updates.
- Managed cash handling procedures, ensuring accurate accounting of daily transactions.
- Coordinated with other departments for seamless execution of large-scale events or corporate functions at the venue.
- Maintained compliance with local alcohol laws, licensing requirements, and safety regulations to ensure a secure environment for guests.
- Assisted in menu development, incorporating signature drinks that showcased the establishment''s unique offerings.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Bartender
Ramee groups of hotels and resorts(dubai)
04.2019 - 01.2021
- Streamlined drink preparation processes for faster service, resulting in higher customer satisfaction.
- Managed inventory levels and placed orders for liquor, beer, wine, and other supplies to maintain optimal stock levels.
- Maintained a clean and organized bar area, adhering to health and safety standards to ensure guest wellbeing.
- Enhanced customer experience by promptly preparing and serving high-quality beverages according to guests'' preferences.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending, waitstaff, and managerial roles when necessary to maintain smooth operations during peak hours.
- Increased bar revenue by developing and implementing creative cocktail menus with seasonal ingredients.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender
Best Of Asia Village
03.2018 - 04.2019
- Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining consistent quality of service across shifts.
- Accepted payments, calculated change, processed cards and issued receipts.
- Collaborated with kitchen staff to expedite food orders for bar patrons while ensuring high-quality presentation standards were met.
- Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing.
- Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
- Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
- Removed empty dishes and silverware, collected trash, and sanitized surfaces.
- Developed strong knowledge of wine varietals, beer styles, and spirit characteristics to confidently answer guest inquiries and make suitable recommendations.
- Assisted bartenders in maintaining keg inventory, changing out depleted kegs, and ensuring proper gas levels for optimal draft beer quality.
- Reduced spoilage rates by monitoring product freshness and rotating stock according to expiration dates or seasonal availability.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Impresario Pvt. Ltd.(social)
01.2016 - 03.2018
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
- Elevated bartender skill sets with ongoing education on industry trends, emerging techniques, and new product offerings.
Education
Bachelor of Science - Hotel Management
I.H.M
Kurukshetra, IndiaK.L Mehta Sr. Sec. School
Faridabad, IndiaHiger secondary examination -
J.P Adarsh Higher Secondary School
Faridabad, IndiaSkills
- Staff Management
- Employee Development
- Service Coordination
- Training and mentoring
- Wine and liquor knowledge
- Bar Management
- Inventory Management
Timeline
Bar supervisor
Hilton hotel (ribs and brews)(dubai)
03.2023 - Current
Bar captain
Buffalo wings and ring (dubai)
01.2021 - 03.2023
Bartender
Ramee groups of hotels and resorts(dubai)
04.2019 - 01.2021
Bartender
Best Of Asia Village
03.2018 - 04.2019
Bartender
Impresario Pvt. Ltd.(social)
01.2016 - 03.2018
Bachelor of Science - Hotel Management
I.H.M
K.L Mehta Sr. Sec. School
Higer secondary examination -
J.P Adarsh Higher Secondary School
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