RAVI PAL
Dubai
Overview
6
6
years of professional experience
Work History
Room Attendant
QASR AL SARAB BY ANANTARA
12.2023 - Current
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Hotel Cleanliness Expert
Four Points by Sheraton Burdubai
11.2021 - 12.2023
- Greeting guests and responding to queries
- Challenging bed linen and bed making
- Replacing used towels and bathroom amenities
- Vacuuming and mopping floors
- Dusting and polishing furniture
- Report and follow up on any maintenance detects or other issues
- Restocking beverages and food items in minibar
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Sorted laundered and put away various laundry items
- Completed special housekeeping actions such as turning mattress on set schedule
- Rotated linens in storerooms and replenished when supplies ran low.
Guest Service Associate
Radisson Blu, Jammu (India)
01.2021 - 11.2021
- Greeting to guests
- Clean to occupied rooms & check our rooms
- Bed making
- Clean the washrooms and replace towels and amenities
- Dusting, moping & vacuuming to the floor
- Deep cleaning to the rooms
- Reporting any Technical issues and maintenance needs
- Updating status of guest rooms on assignment sheet
- Returning and restocking cleaning caret at shift end.
Guest Service Associate
Hyatt Regency, Ludhiana (India)
11.2019 - 11.2020
- Making occupied and checkout rooms
- Refresh all the supplies and towels
- Observing and learning from experienced staff members
- Gaining knowledge of company policies, protocols and processes
- Cleaning public area such as corridors
- Handling guest requests
- Updating maintenance issue with engineering.
Industrial Trainning
The Chancery Pavilion Hotel, Banglore (India)
12.2017 - 05.2018
- Food & beverages service (3 Months)
- Housekeeping (2 months)
- Food & production (1Month).
Education
Bachelor of Science Hotel Management & Catering Technology -
St. Soldier Groups of Institutions
06.2019
Secondary School Education -
Punjab School Education Board
05.2016
Skills
- Smart Worker
- Good Leadership Quality
- Ability to function as a team player and alternative work independently to achieve objectives
- Good command over MS Office, Excel & PowerPoint
- Proficient in Opera
- Strong motivational and influential people skills
- Excellent communication and strong customer service skills
- Customer service skills
- The ability to work well with others
- The ability to accept criticism and work well under pressure
Languages
English
Hindi
Punjabi
Personal Information
- Passport Number: T5956861
- Passport Date Of Issue: 07/01/19
- Passport Expiry Date: 06/30/29
- Date of Birth: 10/20/98
Disclaimer
I hereby declare that the above credential is true to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Room Attendant
QASR AL SARAB BY ANANTARA
12.2023 - Current
Hotel Cleanliness Expert
Four Points by Sheraton Burdubai
11.2021 - 12.2023
Guest Service Associate
Radisson Blu, Jammu (India)
01.2021 - 11.2021
Guest Service Associate
Hyatt Regency, Ludhiana (India)
11.2019 - 11.2020
Industrial Trainning
The Chancery Pavilion Hotel, Banglore (India)
12.2017 - 05.2018
Bachelor of Science Hotel Management & Catering Technology -
St. Soldier Groups of Institutions
Secondary School Education -
Punjab School Education Board
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