Ravikumar Bana
Dubai,UAE
Summary
Forward-thinking Operations Specialist bringing 18+ years of expertise in Operations, Delivery, Data Security & Privacy, Quality & Continual Improvement, for IT sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet Organization goals.
Overview
12
12
years of professional experience
14
14
Certification
Work history
Senior Lead - Security Consulting
Kyndryl Solutions Pvt Ltd
Bangalore , India
07.2020 - 06.2023
- Security Consulting
- Managing privacy risks in collaboration with relevant department managers, undertaking assisting with Privacy
- Impact Assessments
- Experienced in security strategy, risk assessments, security architecture & governance
- Responsible for Risk Assessment, validations and evidencing technology controls
- Provide technology Risk Expertise and consulting to BUs
- Report findings from Control Monitoring and develop Business
- Case for Executive Committee Review to mitigate risks
- Designing and applying Control Validation Techniques
- Evolve Risk - Strategy based on data analysis and business dynamics
- Recognizing & Understanding complex landscape of Privacy &
- Data Protection regulations applied to IBM's business operations
- Working on regulations to address / Mitigate risks at every stage of the information lifecycle.
- Streamlined processes to improve and optimise office operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Designed and implemented training to further develop staff based on business goals.
Service Delivery Leader
IBM India Pvt Ltd
Bangalore, India
10.2016 - 06.2020
- Working knowledge of business process analysis & design, domain & technology expertise with strong integration skills
- Possess good understanding of complex landscape of privacy & data protection regulations applied to business operations,
- Attained knowledge on security and privacy practices including threat models, privacy assessments, security testing and vulnerability management.
- Drafted procedural statements and guidelines for company-wide use.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Developed organisational policies for administrative oversight and internal controls.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Streamlined processes to improve and optimise office operations.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Second Line Manager
IBM India Pvt Ltd
Bangalore, India
10.2013 - 09.2016
- Compliance across frameworks. Quality Inventory and connect to IT ecosystem
- Organized work schedules to meet demanding production goals.
- Managed technical team performance by training, mentoring and motivating employees.
- Maintained technical quality assurance to meet customer satisfaction objectives.
- Supported staff learning and development for improved team capabilities.
- Introduced automation processes to better department efficiency.
- Reviewed staff performance and provided personalised feedback in appraisals.
- Planned, scheduled and delegated daily tasks, consistently meeting demands on technical support teams.
- Streamline internal compliance audits and gain visibility into audit status with reports and dashboards
- Seek and implement cost reduction initiatives. Introduced Revenue/call which was instrumental in improving top line and bottom line while driving resource efficiency
- Ensure that the service value chain and the related practices work in line with the strategic direction of the business.
- Drive optimization by implementing AGILE and LEAN methodologies
- Implement a comprehensive strategy to deliver continuous improvement
- Transitioning new business / Transformation of existing delivery model
- Setting up Management Information System
- Develop strategic approach to drive organizational changes and present recommendations for collaboration among various functions.
First Line Manager
IBM India Pvt Ltd
Bangalore, India
03.2011 - 09.2013
- As a First line manager responsible for daily operations, SLA management, Process improvements, Cross tower engagement,
- People management, Training, Quality & End User Experience
- OperaHons management of technical supportResponsible for leading the Teams delivering SLA/SLO's
- Deliver new and complex high-quality solutions to clients in response to varying business requirements
- Responsible for effective communication between resolving teams and the customer
- Translate customer requirements into formal requirements & design documents, establish specific solutions & leading the efforts including process improvements that culminate in client acceptance of the results
- Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals
- Effective utilization of man power and resources with the help of GDF guidelines
- Performance management, Performance Improvement Plans and SIP.
- Led daily team briefings to improve productivity and performance.
- Managed technical team performance by training, mentoring and motivating employees.
- Reviewed staff performance and provided personalised feedback in appraisals.
Education
Executive Masters - Business Administration ISBM
2014
Bachelor - Applied Commerce
Indian Virtual University
2005
National Apprenticeship Course - undefined
Skills
- IT risk management
- Experienced in [Technology]
- Incident reports
- Vulnerability Assessment
- IT Security
- Threat Management
- Risk management
- Cybersecurity
- Process improvement
- Team development
- Technical support
- Business analysis
- Compliance oversight
- Customer service
- Data collection and analysis
Accomplishments
- Moment of pride - Receiving the IBM "Service Excellence Award"
- Expertise in enhancement & Transition, Client Coordination & Operations Management, aiming to leverage considerable experience & efficiency expertise in every role played.
- High level of success in Key Account Management; actively nurtured & deepened strong rapport with key stakeholders to win confidence, anticipate needs and deliver appropriate product solutions
- Enterprising leader with a skill for recruiting and mentoring personnel with an equal desire to excel and win.
- IBM Certified Manager
- IBM Certified Mentor
- Ingenious and industrious People Manager in BPO Management, along with experience in a leadership role who has a knack for Operations, Analytics, Compliance, Design Thinking, Quality and Continual Improvement
- Led multiple teams in growth and mature environments across several Projects
- People know me for establishing a common sense of purpose and direction in my teams and thereby successfully turning around challenging situations.
Languages
English
Fluent
Hindi
Advanced
Malayalam
Intermediate
Telugu
Native
Kannada
Fluent
Tamil
Intermediate
Certification
- Privacy Foundations
- Security & Privacy by Design Foundations
- ITIL V3 and Intermediate.
- PM10G certified from IBM .
- IBM Certified Manager
- IBM Certified Mentor
- Agile Achiever
- Agile Advocate
- Agile Practitioner
- Prince2 Foundation and Practitioner
- Certified SCRUM Master (CSM)
- OneTrust PIA & DPIA Automation Expert
- OneTrust Data Mapping Automation Expert
- OneTrust Privacy Rights Automation Expert.
Timeline
Senior Lead - Security Consulting
Kyndryl Solutions Pvt Ltd
07.2020 - 06.2023
Service Delivery Leader
IBM India Pvt Ltd
10.2016 - 06.2020
Second Line Manager
IBM India Pvt Ltd
10.2013 - 09.2016
First Line Manager
IBM India Pvt Ltd
03.2011 - 09.2013
Executive Masters - Business Administration ISBM
Bachelor - Applied Commerce
Indian Virtual University
National Apprenticeship Course - undefined
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