Ravina Maharjan
Beauty Advisor
Abu Dhabi
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Beauty Advisor - COTY LLC
Travel Retail Sales and Services LLC Adafz
11.2023 - Current
Beauty Advisor - COTY LLC
DFS Middle East LLC
11.2022 - 11.2023
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Performed cash, card, and check transactions to complete customer purchases.
Admin Assistant - DEBENHAMS
M.H. Alshaya Group
10.2019 - 08.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Customer Service Representative/Administrative Coordinator
Al Wahda Mall Management
05.2015 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provide assistance to marketing team for updating floor map & website update.
- Maintaining the company social media account.
- Operation coordinator.
Senior Cashier
Nesto Hyper Market
02.2013 - 03.2015
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
- Provided exceptional customer service, leading to increased loyalty and return visits from patrons.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Improved inventory management by conducting regular audits and promptly reporting discrepancies.
- Supported store promotions by accurately applying discounts and informing customers of special offers during checkout process.
- Managed high-stress situations effectively, maintaining professionalism and composure throughout busy periods or difficult interactions.
- Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
- Collaborated with team members to achieve store targets and improve overall performance.
- Identified opportunities for upselling, positively impacting store revenue through additional sales.
Office Receptionist
Prudent Holding Company
01.2012 - 02.2013
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited document processing timeframes by organizing incoming faxes, scanning documents into digital systems, and distributing them accordingly.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Intermediate + 2 - Management
Peoples Campus
Kathmandu, Nepal01-2011
S.L.C. (10th) - Management
J.P. Higher Secondary School
Kathmandu, Nepal01-2009
Skills
- Ability to work under pressure
- Adaptability and Flexibility
- Communication
- Conflict Resolution
- Decision Making
- Microsoft Office
- Planning and Organizing
- Presentation
- Time Management
- Makeup techniques
- Multitasking
Preferredcareer
Mid-Level Job, Full Time, Public Relations / Administration / Customer Service, United Arab Emirates, Airlines/ Business House / Properties Management
Training
- Computer Basic Course, Microsoft Office Package (Word, Excel, PowerPoint), Email, Internet, Nepal Computer Institute, 3 Months
- Credit Card Refund Functionality, Procedure related to Credit card refund Functionality, Alshaya Group, 1 Day
- PCI DSS & Security Awareness Course, Sensitive data classification, Data security, Alshaya Group, 1 Day
Languages
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Nepali
Bilingual or Proficient (C2)
Timeline
Beauty Advisor - COTY LLC
Travel Retail Sales and Services LLC Adafz
11.2023 - Current
Beauty Advisor - COTY LLC
DFS Middle East LLC
11.2022 - 11.2023
Admin Assistant - DEBENHAMS
M.H. Alshaya Group
10.2019 - 08.2022
Customer Service Representative/Administrative Coordinator
Al Wahda Mall Management
05.2015 - 09.2019
Senior Cashier
Nesto Hyper Market
02.2013 - 03.2015
Office Receptionist
Prudent Holding Company
01.2012 - 02.2013
Intermediate + 2 - Management
Peoples Campus
S.L.C. (10th) - Management
J.P. Higher Secondary School
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