Ravneet Singh
Sharjah,United Arab Emirates
Summary
Dynamic professional specializing in strategic planning and market analysis, utilizing strong leadership and problem-solving skills to enhance sales pipeline development. Proficient in Microsoft Office and WordPress, with a proven track record of effective teamwork and multitasking. Focused on achieving organizational objectives through innovative solutions and a commitment to continuous improvement.
Overview
16
16
years of professional experience
2014
2014
years of post-secondary education
Work history
Business Development Manager / Marketing Manager
KM Star General Trading LLC
Dubai, UNITED ARAB EMIRATES
11.2023 - 11.2025
- Market Research & Opportunity Identification: Conducted in-depth market analysis to uncover new selling opportunities and assess customer needs, contributing to the development of a robust sales pipeline aligned with company targets.
- Sales Strategy & Pipeline Development: Collaborated with sales teams to identify customer trends, forecast demand, and build a long-term sales pipeline that consistently met or exceeded revenue goals.
- Marketing & Strategy Implementation: Assisted in coordinating marketing strategies, delegating tasks to team members to ensure the successful execution of initiatives that drive business growth and align with company objectives.
- Customer Negotiation & Deal Finalization: Evaluated customer requirements, negotiated terms, and finalized deals, ensuring both customer satisfaction and achievement of profitability goals.
- Client Relationship Management: Proactively engaged with existing and new clients, fostering strong relationships to ensure repeat business and long-term partnerships.
- Cross-Functional Collaboration: Partnered with the sales and design teams to ensure customer requirements were met, consistently achieving sales targets and profit margins.
- Order & Inventory Management: Maintained comprehensive records of orders, payments, and stock, ensuring accuracy and timely processing of all shipments.
- Shipping Documentation & Billing: Prepared and processed shipping documentation (B/L, AWB), managed timely billing cycles, and ensured the accurate closure of job files in line with company procedures.
- Logistics Coordination: Oversaw the end-to-end import/export operations, ensuring the timely and efficient delivery of shipments while adhering to international logistics standards.
- Financial & Audit Support: Compiled monthly expense reports for auditing purposes, maintaining accuracy and compliance with company financial policies.
- Global Coordination & Documentation: Managed invoices, Bills of Entry, and coordinated with international customers to ensure smooth and accurate shipment processes.
- Business Expansion Planning: Assisted in the development of strategic business plans aimed at expanding the company's market presence and driving revenue growth.
Business Development Manager
Daiyra 360 Communication
Dubai
07.2022 - 11.2023
- Developing new business opportunities by targeting clients in various industries/sectors, in the UAE and other regions.
- Developing and maintain a sustainable strategy focusing on both financial gain and customer satisfaction and oversee the sales & marketing process to attract new clients.
- Achieving monthly targets and contribute to expand the client portfolio of the Company.
- Actively seek out new sales opportunities through cold calling, networking and social media etc.
- Arranging and attend meetings/calls with the prospective clients/leads with a clear customized sales pitch.
- Conduct presentations to educate clients about the website, software and mobile app technologies and play a consultancy role in suggesting the ideal solutions to meet client's requirements.
- Carrying out continuous follow-ups and coordination with the client and the technical team members until the project gets completed and delivered within the proposed timeline to the client. Ensure a smooth functioning and successful completion of projects.
- Providing after-sales support by solving ad-hoc issues of the client.
- Developing long-term professional relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; up-selling and cross-selling.
- Conduct market research to identify new markets, new technologies and customer needs.
- Exploring new business opportunities in new technologies (such as Block Chain and similar) to further expand the technological expertise of the Company.
- Staying up to date with the latest marketing, digital and market specific developments to be best placed to support and inform client strategies and thinking.
- Building and managing teams for the new business division.
- Preparing and presenting sales, revenue and expenses reports and realistic forecasts to the management team.
Business Development Executive
Al Fahras General Trading LLC
SHARJAH
02.2019 - 06.2022
- Market research to identify selling possibilities and evaluate customers.
- Identify trends and customer needs, building a long-term sales pipeline in accordance with targets.
- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals.
- Evaluates customer requirements and needs, and negotiates with the customers to finalize the deal.
- Proactively approach existing and new Clients.
- Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals.
- Maintaining records of all orders, payments, and received stocks.
- To prepare shipping documentation (B/L and AWB), timely billings, and closing of job files.
- Coordination for import and export operations to ensure smooth delivery of shipments within the timeline.
- Preparing monthly expense sheets for the company's audit.
- Maintaining Invoices and Bill of Entries for the respective shipments and coordinating with the customers worldwide.
- As per the company's requirement constructing business plans in order to expand the business.
- Traveled in 2021 to Ghana, West Africa to study the market for heavy machinery and to set up business in Africa.
- Acting as an HR and hiring new team members as per their qualifications for the company's betterment.
- Worked closely with the sales manager to improve sales training and achieve sales targets as per the head office in Ghana.
Sales Executive
Infobahn Consultancy
Dubai
09.2016 - 12.2018
- Developing social media sales strategy and presentation as per customer requirements.
- Arranging meetings with clients for further business development opportunities.
- Maintaining high service quality at all levels and providing the best customer service experience.
- Identifying potential clients and approaching them in an effective manner.
- Working closely with different business modules to upsell social media services.
Outdoor Sales Executive
Telzon Solution LLC
Dubai
05.2015 - 08.2016
- Developing and preparing marketing and sales plans for distribution strategy of presentations.
- Achieved sales target as determined in the sales plan.
Team Leader
John Keells (TELUS Communication)
New Delhi, INDIA
07.2013 - 03.2015
- In charge of guiding, monitoring, and leading an entire group of professionals to achieve sales targets.
- Oversee day-to-day operation, monitor team performance, and prepare reports on metrics.
- Listen to team members' feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Encourage creativity and risk-taking.
- Suggest and organize team-building activities.
Customer Service Agent
Unquake Technical Services
New Delhi, INDIA
03.2011 - 07.2013
- Resolving customer complaints, managing database records, and drafting status report on customer service issues.
- Generating sales leads that lead to new customers, and identifying and assessing customer needs to achieve customer satisfaction.
- Confident in troubleshooting and investigating issues that emerged with customers' computers.
- With my upselling skills was able to achieve 90% of the given target.
Customer Service Agent
HCL Technologies for British Telecommunication
New Delhi, INDIA
02.2010 - 03.2011
- Attending incoming enquires from customers and promptly resolving with prompt solutions.
- Upselling products and services and reaching required targets given by the management.
- Creating orders on CSS software as per the company's requirements.
Education
Bachelor - Computer Application
Sikkim Manipal University
INDIASkills
- Microsoft Office
- Word Press
- Strategic Planning
- Teamwork
- Multitasker
- Leadership
- Problem Solving
- Sales pipeline development
- Market analysis
LANGUAGES
English
Hindi
Punjabi
Timeline
Business Development Manager / Marketing Manager
KM Star General Trading LLC
11.2023 - 11.2025
Business Development Manager
Daiyra 360 Communication
07.2022 - 11.2023
Business Development Executive
Al Fahras General Trading LLC
02.2019 - 06.2022
Sales Executive
Infobahn Consultancy
09.2016 - 12.2018
Outdoor Sales Executive
Telzon Solution LLC
05.2015 - 08.2016
Team Leader
John Keells (TELUS Communication)
07.2013 - 03.2015
Customer Service Agent
Unquake Technical Services
03.2011 - 07.2013
Customer Service Agent
HCL Technologies for British Telecommunication
02.2010 - 03.2011
Bachelor - Computer Application
Sikkim Manipal University