Rawaa Shannis
Dubai,United Arab Emirates
Summary
Dedicated and motivated professional with over 12 years of experience in banking, customer service, sales, and jewellery retail management. Possessing strong communication skills, deep product knowledge, and the ability to grow revenue through customer relationships and strategic marketing. Seeking a position where I can contribute my expertise in sales, finance, and client management to support business growth.
Overview
17
17
years of professional experience
Work history
Sales Manager
Alwaleed Gold Shop
Sharjah, United Arab Emirates
12.2022 - 10.2025
- - Managed daily operations in a competitive gold and jewellery market.
- - Specialized in selling gold, silver, and premium jewellery pieces.
- - Trained and supervised sales teams to improve performance and customer service.
- - Handled inventory, pricing, and supplier communication.
- - Managed social media pages and created professional product content.
- - Photographed jewellery products and prepared marketing materials for online promotion.
Customer Service & Teller
Bank Audi
Damascus, Syria
01.2009 - 01.2016
- - Provided high-quality customer service and handled daily banking transactions.
- - Processed deposits, withdrawals, and money transfers accurately.
- - Experienced in Swift transfers, loans, and financial products.
- - Promoted personal loans and banking services through effective marketing.
- - Built strong client relationships and resolved customer issues promptly.
- Maintained confidentiality of client information, ensured compliance with data protection regulations.
Education
Bachelor's Degree - Economics
Damascus University
Syria10.2009
Skills
- Customer service proficiency
Languages
- Arabic: Native
- English: Good
References
Available upon request.
Additional information
- - Excellent knowledge of gold and jewellery markets within the UAE.
- - Ability to create professional photos and marketing content for social media.
- - Strong mathematical skills for pricing and cash management.
- - Quick learner and adaptable in fast-paced environments.
Timeline
Sales Manager
Alwaleed Gold Shop
12.2022 - 10.2025
Customer Service & Teller
Bank Audi
01.2009 - 01.2016
Bachelor's Degree - Economics
Damascus University