Microsoft Visual Studio
Rawan ALJabur
IT Business Analyst
Tubli
Summary
IT Business Analyst with 9 years work experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
IT Business Analyst
APM Terminals
10.2021 - Current
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted in the preparation of annual budgets, working closely with IT department head to gather necessary information.
- Reduced overall expenses with thorough analysis of departmental spending patterns.
- took full responsibility to follow-up with vendors and technical teams and on the deadlines of the projects.
TOS Support
APM Terminals
12.2016 - 10.2021
- Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Participated in system development life cycle from requirements analysis through system implementation.
IT Planner
APM Terminals
11.2015 - 11.2016
- Increased user satisfaction by providing prompt responses to ad hoc report requests, addressing specific needs in a timely manner.
- Communicated proactively with end-users throughout the report development process, gathering feedback on design choices and making adjustments as necessary for optimal results.
- Implemented automated report generation processes for routine tasks, freeing up resources for more complex projects.
- Assisted in the migration of legacy reports to newer platforms, ensuring minimal disruption during the transition period.
- implemented automated reports for data forecasting.
- implemented real-time dashboards
Web Developer
Al-Amthal Group
09.2015 - 11.2015
- Streamlined website maintenance tasks for increased efficiency and improved site functionality.
- Increased website fetching data efficiency by optimizing the SQL queries.
Education
Information And Communications Technology - Programming
Polytechnic of Bahrain
04.2001 -
Skills
Soft Skills:
Technical Skills:
Programming and scripting languages: C#, Java, Objective C, PHP, SQL, JavaScript, coldfusion
NET & ASPNET
Accomplishments
- Used Microsoft Visual studio to develop auto-generated web based reports
- Used Power Bi to develop dashboards.
- Cooperated in the implementation of a system to manage general cargo.
Software
SQL Management Studio
Power BI
Microsoft Office
Microsoft SharePoint
Adobe Dreamweaver
Timeline
IT Business Analyst
APM Terminals
10.2021 - Current
TOS Support
APM Terminals
12.2016 - 10.2021
IT Planner
APM Terminals
11.2015 - 11.2016
Web Developer
Al-Amthal Group
09.2015 - 11.2015
Information And Communications Technology - Programming
Polytechnic of Bahrain
04.2001 -