Rawan Eid Al-Farwi
Dubai,UAE
Summary
English Instructor with solid experience in teaching, communication, and cross-cultural interaction, combined with proven expertise in Customer Service and Client Relations. Skilled in building strong relationships, resolving inquiries, and delivering solution-oriented support, with marketing awareness through persuasive communication, digital tools, and enhancing customer engagement.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work history
English Instructor
Elite Stars Easy Learn Institute
Dubai
07.2025 - 08.2025
- Deliver structured English lessons to various age groups in-person and online.
- Incorporate digital tools to enhance lesson interactivity and engagement.
- Assess student learning through formative and summative evaluations.
- Modify teaching strategies to meet diverse learner needs.
- Collaborate in designing modern, student-centered curricula.
Customer Service & Marketing Executive
Sindyan
Syria
01.2023 - 05.2025
- Delivered excellent customer service by managing inquiries, complaints, and requests, ensuring client satisfaction and loyalty.
- Built strong client relationships through personalized support and proactive communication.
- Collected and analyzed customer feedback to improve both service delivery and marketing strategies.
- Enhanced the company's reputation by combining high-quality service with marketing-driven initiatives.
- Coordinated between sales, service, and marketing teams to align business goals with customer expectations.
Freelance Translator
Freelancer Platform
Remote
01.2023 - 08.2025
- Translate written materials accurately between English and Arabic.
- Ensure adherence to client tone, terminology, and formatting guidelines.
- Proofread and edit translated documents for clarity and quality.
- Manage multiple translation projects with tight deadlines.
- Maintain confidentiality and professional communication with clients.
English Teacher
Genius Institution
Syria
01.2022 - 01.2023
- Delivered daily English lessons using interactive teaching methods.
- Implemented 'Let's Go' and 'Beeno' series in class instruction.
- Adapted materials to match student proficiency and learning objectives.
- Conducted regular evaluations to measure learning outcomes.
- Integrated technology such as Microsoft Word and Excel into teaching.
English Teacher
Al-Maihoub Institute
Syria
01.2021 - 01.2022
- Taught grammar, vocabulary, and conversational English to preparatory students.
- Used visual aids and games to reinforce key language concepts.
- Maintained student records and reported on academic progress.
- Participated in parent meetings and progress discussions.
- Provided after-class support and private tutoring sessions.
English Teacher
Al-Ridwan Institute
Syria
01.2018 - 01.2021
- Instructed foundational English courses for early learners and teens.
- Designed lesson plans aligned with institutional curriculum.
- Applied classroom management strategies to ensure a positive environment.
- Monitored student performance and tailored instruction accordingly.
- Participated in collaborative teacher workshops and training.
Education
Bachelor's Degree - English Literature
Tishreen University
Certificate - Microsoft (Excel, Word, Access, PowerPoint, Internet)
Massar Group
Certificate of Appreciation - English Conversation (Level: C2)
Teacher's Union at Tishreen University
Skills
- Cross-Cultural Skills
- Multi-Channel communication
- Social media navigation
- Microsoft Office Suite
- Lesson Planning
- Online Teaching Platforms
- Content Translation
- Reporting
- Multimedia use in teaching
Personal Information
Visa status: Spouse Visa
Languages
English
Advanced (C1)
Arabic
Native
Timeline
English Instructor
Elite Stars Easy Learn Institute
07.2025 - 08.2025
Freelance Translator
Freelancer Platform
01.2023 - 08.2025
Customer Service & Marketing Executive
Sindyan
01.2023 - 05.2025
English Teacher
Genius Institution
01.2022 - 01.2023
English Teacher
Al-Maihoub Institute
01.2021 - 01.2022
English Teacher
Al-Ridwan Institute
01.2018 - 01.2021
Certificate - Microsoft (Excel, Word, Access, PowerPoint, Internet)
Massar Group
Certificate of Appreciation - English Conversation (Level: C2)
Teacher's Union at Tishreen University
Bachelor's Degree - English Literature
Tishreen University
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