Rawan Kawaf
Fashion Sales Associate
Dubai
Summary
Dynamic sales consultant and results-driven team leader with a proven track record in delivering exceptional customer service and driving revenue growth. Experienced in selling luxury fashion and jewelry, with a deep understanding of client preferences and evolving industry trends. Adept at building strong client relationships through effective communication, active listening, and personalized service. Skilled in optimizing sales strategies, cross-selling, and delivering high-impact presentations. Eager to bring these strengths to a new role with opportunities for growth and advancement.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Sales Consultant
Al Tayer Group
11.2022 - Current
- Accomplishments:
- Provided customized assistance through active customer interaction.
- Monitored new features in the luxury sector.
- Present high-end products in sophisticated environments effectively.
- Maximize sales through effectively cross selling and up selling.
- Providing and updating clients Data on CRM system and Amber linking
- Achieving the sales target and focusing on increasing sales.
- Process POS (point of sale) purchase
Fashion Consultant
Chalhoub Group
01.2022 - 06.2022
- Accomplishments:
- Understanding customer needs and queries about products and prices.
- Maximize sales through effectively using product knowledge.
- Collaborating with VM team to maintain an aesthetically pleasing and organized floor.
- Monitoring stock levels of brands to ensure stock availability
- Achieving the sales target and focus on increasing sales by using advanced sales techniques.
- Maintaining customer relationships to the end of building long term brand loyalty.
- Handling new launches, promotion of products and visual merchandising.
- Process POS (point of sale) purchase
Admin / Call center Operator
Talabatee
02.2019 - 01.2021
- Accomplishments:
- Resolved over 90% of customer inquiries and complaints on the first call, improving customer satisfaction and reducing call handling time.
- Increased order accuracy by 15%
- Through meticulous data entry and verification processes.
- Handled an average of 150+ inbound calls per day, effectively processing orders and addressing customer needs in a timely manner.
- Trained and onboarded new call center agents
- enhancing team performance and consistency in service quality.
- Reduced wait times by 25%
- By optimizing call routing and improving order processing speed.
- Interviewing and training new team members, and supervising them on duty as a shift manager
Education
Bachelor - undefined
LattakiaSkills
Strategic planning
Timeline
Sales Consultant
Al Tayer Group
11.2022 - Current
Fashion Consultant
Chalhoub Group
01.2022 - 06.2022
Admin / Call center Operator
Talabatee
02.2019 - 01.2021
Bachelor - undefined
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