Rawan Taleb Saghir

Customer Interaction:

• Interact with customers via phone, email, chat, or in-person to provide information and assistance regarding products or services.
• Resolve customer complaints and issues promptly and professionally, aiming for first-contact resolution whenever possible.
• Handle escalated customer inquiries and complaints with patience and empathy, ensuring customer satisfaction.

Problem Solving and Troubleshooting:

• Identify and address potential service issues and escalate complex problems to appropriate departments.
• Recommend solutions to recurring problems and suggest process improvements to enhance efficiency and customer satisfaction.

Quality Assurance:

• Ensure compliance with company policies and procedures in every customer interaction.

Team Collaboration:

• Work collaboratively with team members to achieve collective goals and objectives.
• Provide support and guidance to new team members and contribute to a positive and productive work environment.
• Oversees appointments and scheduling
• Maintains accurate and up-to-date customer records
• Ensures information is kept confidential and secure
• Handling customer escalations
• Follows-up with customer via emails, WhatsApp, phone calls, etc
• Ensures that inquiries and concerns are addressed promptly.
• My 2024 performance rating is Fully Performing, three years completed in this role, no active disciplinary or warning letters received within my working period

Administrative Support:

• Provide administrative support to ensure efficient operation of the office.
• Manage and prioritize correspondence, including emails, letters, and phone calls.
• Coordinate meetings and appointments, and organize the calendar for management or executives.

Documentation and Record Keeping:

• Prepare and maintain documents, reports, and presentations.
  Organize and maintain paper and electronic files, ensuring accuracy and confidentiality.
  Record minutes of meetings and distribute to relevant stakeholders.

Technical Skills:

• Proficiently use office software (e.g., MS Office suite, Google Workspace) and office equipment (e.g., printers, scanners).
  Learn and adapt to new technology and software tools as needed.
  

Documentation and Record Keeping:

• Prepare and maintain documents, reports, and presentations.
• Organize and maintain paper and electronic files, ensuring accuracy and confidentiality.
• Record minutes of meetings and distribute to relevant stakeholders.
  
  

Customer Interaction and Sales:

• Greet customers, offer assistance, and provide information about products or services.
  Recommend products or services based on customer needs and preferences.
  Demonstrate product features and benefits, and conduct product demonstrations if applicable.
  Close sales and achieve sales targets or quotas.
  

Customer Service:

• Ensure high levels of customer satisfaction through excellent sales service.
  Handle customer inquiries, complaints, and returns professionally and efficiently.
  Maintain a positive and friendly attitude towards customers at all times.

Upselling and Cross-Selling:

• Identify opportunities to upsell or cross-sell additional products or services.
• Suggest complementary items or alternatives to enhance the customer's shopping experience.
  

Product Knowledge:

• Develop and maintain a thorough understanding of the products or services offered.
  Stay informed about product features, technical specifications, and industry trends.
  Educate customers about product usage, care, and maintenance.
  

Inventory Management:

• Monitor and replenish stock on the sales floor and in back stock areas.
  Ensure merchandise displays are attractive, organized, and stocked appropriately.
  Conduct regular inventory counts and assist with inventory management tasks as needed.
• Sales Reporting and Administration:Process transactions accurately using POS (Point of Sale) systems or other payment methods.
  Maintain sales records and prepare sales reports for management.
  Assist with pricing, promotions, and markdowns as directed.
  
• Team Collaboration:Work collaboratively with team members to achieve sales goals and objectives.
  Support colleagues during busy periods and contribute to a positive team environment.
  Communicate effectively with coworkers and management regarding customer feedback and sales opportunities.