Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAWAND SHEHADA

Abu Dhabi

Summary

Motivated and resourceful administrative professional with over 10 years of experience supporting high-achieving executives. Proven track record of meeting professional needs with well-organized precision. Effectively manages high-volume workloads in dynamic and fast-paced environments.

Overview

12
12
years of professional experience

Work History

Coordination and Follow-up Specialist - HR Dept

Ministry Of Education
10.2022 - Current
  • Oversee the operational efficiency of the HR Department and ensure compliance with FAHR regulations in the execution of follow-up procedures.
  • Coordinate and execute engaging activities and events for MOE staff, successfully securing sponsorships at zero cost.
  • Take charge of generating comprehensive executive reports for senior managers, involving in-depth analysis.
  • Collect and analyze data to derive valuable insights, offering informed recommendations for strategic business decisions. Implement rigorous data quality checks to maintain accuracy and consistency.
  • Handle ad-hoc tasks and projects as assigned by executive leadership, demonstrating flexibility and adaptability in a dynamic work environment.
  • Collaborate with other administrative professionals to streamline departmental processes and enhance overall efficiency.
  • Manage and prioritize incoming requests, emails, and other communications, exercising discretion and judgment in handling sensitive information.
  • Act as a liaison between the executive team and various departments, ensuring smooth information flow and timely responses to inquiries.
  • Prepare and edit correspondence, reports, and presentations for executive team members, maintaining a high standard of professionalism and accuracy.

Executive Assistant for Undersecretary of MOE

Ministry of Education
07.2018 - Current
  • Generated precise office documents, updated spreadsheets, and developed presentations to support executives, enhancing overall team efficiency.
  • Transcribed meeting minutes and coordinated meetings and events for the company, providing crucial assistance to sales, business development, and senior management teams.
  • Coordinated conferences and monthly meetings, ensuring seamless organization and execution.
  • Established and maintained filing systems, prepared expense reports, and managed budgets for the management team.
  • Collaborated with senior management in the initiation of new projects and contributed to various operational processes.
  • Oversaw and optimized filing and office systems, ensuring accessibility and organization.
  • Welcomed visitors, assessed the purpose of their visit, and directed them to the appropriate destinations.
  • Managed incoming and outgoing mail and email, ensuring timely and efficient communication.
  • Volunteered for special projects of varying complexity, demonstrating a commitment to supporting the organization's diverse needs.
  • Organized and participated in meetings, compiling associated documents and reports.
  • Maintained the proper filing of personal and professional documentation, upholding confidentiality and organizational standards.

Personal Assistant

ADNEC
10.2016 - 04.2018
  • Created accurate office documentation, updated spreadsheets, and formulated presentations to assist executives and enhance team productivity.
  • Transcribed meeting minutes and facilitated the coordination of meetings and events for the company, providing valuable support to sales, business development, and senior management teams.
  • Coordinated both conferences and monthly meetings, ensuring efficient organization and execution.
  • Established and maintained filing systems, prepared expense reports, and managed budgets for the management team.
  • Collaborated with senior management to initiate new projects and contribute to various operational processes.
  • Managed and optimized filing and office systems, ensuring accessibility and order.
  • Welcomed and assisted arriving visitors, determined the nature and purpose of their visit, and directed them accordingly.
  • Handled both incoming and outgoing mail and email, ensuring effective communication.
  • Volunteered for special projects of varying complexity, showcasing a commitment to supporting the organization's diverse needs.
  • Organized and attended meetings, compiling relevant documents and reports.
  • Ensured proper filing of personal and professional documentation, upholding confidentiality and organizational standards.

Customer Service Team Leader

ADNEC
10.2014 - 01.2016
  • Ensured customer satisfaction through proactive strategies aimed at addressing their needs and resolving concerns.
  • Served as the primary point of contact for both internal and external customers, delivering exemplary customer support.
  • Cultivated empathetic client relationships, consistently surpassing service standard goals and building a reputation for outstanding service.
  • Established and refined customer service training processes to enhance overall service excellence.
  • Promptly investigated and resolved customer inquiries and complaints, demonstrating efficiency and dedication.
  • Collaborated with sales, marketing, and management teams, fostering effective communication and developing solutions to achieve shared objectives.

Patient Relation Executive

Al -Mafraq Hospital
01.2014 - 01.2015
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Handled [65] calls per day to address patients inquiries and concerns .

Customer Service Coordinator

Al Futtaim Trading Enterprises
01.2014 - 01.2015
  • Maintained and meticulously organized customer files and databases to ensure efficiency and accuracy.
  • Handled a significant daily volume of customers with a positive demeanor, consistently prioritizing customer satisfaction.
  • Responded adeptly to customer needs, delivering competent customer service and resolving issues promptly.
  • Effectively communicated and clarified charges, fees, as well as terms of sales and service agreements to an average of 60 customers daily.
  • Collaborated closely with sales team members, evaluating processes and enhancing the seamless integration of after-sales assistance.
  • Thoroughly reviewed submitted documents for compliance, enforcing recordkeeping policies with precision.
  • Managed customer calls and emails, promptly addressing inquiries and providing comprehensive information about products and services.

Journalist (Training)

Security Media Department
01.2012 - 02.2012

Education

Mass Communication & Journalism - Journalism & Cinema Studies

UAEU
Al Ain City, AZ

Skills

  • Multitask
  • Management skills
  • Organizational skills
  • Attention to detail
  • Communication skills
  • Emotional Intelligence
  • Problem solving
  • Analytical Thinking
  • Designing skills
  • Project Management
  • Event Coordination
  • Data Analysis

Timeline

Coordination and Follow-up Specialist - HR Dept

Ministry Of Education
10.2022 - Current

Executive Assistant for Undersecretary of MOE

Ministry of Education
07.2018 - Current

Personal Assistant

ADNEC
10.2016 - 04.2018

Customer Service Team Leader

ADNEC
10.2014 - 01.2016

Patient Relation Executive

Al -Mafraq Hospital
01.2014 - 01.2015

Customer Service Coordinator

Al Futtaim Trading Enterprises
01.2014 - 01.2015

Journalist (Training)

Security Media Department
01.2012 - 02.2012

Mass Communication & Journalism - Journalism & Cinema Studies

UAEU

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RAWAND SHEHADA