RAWAND SHEHADA
Abu Dhabi
Summary
Motivated and resourceful administrative professional with over 10 years of experience supporting high-achieving executives. Proven track record of meeting professional needs with well-organized precision. Effectively manages high-volume workloads in dynamic and fast-paced environments.
Overview
12
12
years of professional experience
Work History
Coordination and Follow-up Specialist - HR Dept
Ministry Of Education
AbuDhabi
10.2022 - Current
- Oversee the operational efficiency of the HR Department and ensure compliance with FAHR regulations in the execution of follow-up procedures.
- Coordinate and execute engaging activities and events for MOE staff, successfully securing sponsorships at zero cost.
- Take charge of generating comprehensive executive reports for senior managers, involving in-depth analysis.
- Collect and analyze data to derive valuable insights, offering informed recommendations for strategic business decisions. Implement rigorous data quality checks to maintain accuracy and consistency.
- Handle ad-hoc tasks and projects as assigned by executive leadership, demonstrating flexibility and adaptability in a dynamic work environment.
- Collaborate with other administrative professionals to streamline departmental processes and enhance overall efficiency.
- Manage and prioritize incoming requests, emails, and other communications, exercising discretion and judgment in handling sensitive information.
- Act as a liaison between the executive team and various departments, ensuring smooth information flow and timely responses to inquiries.
- Prepare and edit correspondence, reports, and presentations for executive team members, maintaining a high standard of professionalism and accuracy.
Executive Assistant for Undersecretary of MOE
Ministry of Education
07.2018 - Current
- Generated precise office documents, updated spreadsheets, and developed presentations to support executives, enhancing overall team efficiency.
- Transcribed meeting minutes and coordinated meetings and events for the company, providing crucial assistance to sales, business development, and senior management teams.
- Coordinated conferences and monthly meetings, ensuring seamless organization and execution.
- Established and maintained filing systems, prepared expense reports, and managed budgets for the management team.
- Collaborated with senior management in the initiation of new projects and contributed to various operational processes.
- Oversaw and optimized filing and office systems, ensuring accessibility and organization.
- Welcomed visitors, assessed the purpose of their visit, and directed them to the appropriate destinations.
- Managed incoming and outgoing mail and email, ensuring timely and efficient communication.
- Volunteered for special projects of varying complexity, demonstrating a commitment to supporting the organization's diverse needs.
- Organized and participated in meetings, compiling associated documents and reports.
- Maintained the proper filing of personal and professional documentation, upholding confidentiality and organizational standards.
Personal Assistant
ADNEC
10.2016 - 04.2018
- Created accurate office documentation, updated spreadsheets, and formulated presentations to assist executives and enhance team productivity.
- Transcribed meeting minutes and facilitated the coordination of meetings and events for the company, providing valuable support to sales, business development, and senior management teams.
- Coordinated both conferences and monthly meetings, ensuring efficient organization and execution.
- Established and maintained filing systems, prepared expense reports, and managed budgets for the management team.
- Collaborated with senior management to initiate new projects and contribute to various operational processes.
- Managed and optimized filing and office systems, ensuring accessibility and order.
- Welcomed and assisted arriving visitors, determined the nature and purpose of their visit, and directed them accordingly.
- Handled both incoming and outgoing mail and email, ensuring effective communication.
- Volunteered for special projects of varying complexity, showcasing a commitment to supporting the organization's diverse needs.
- Organized and attended meetings, compiling relevant documents and reports.
- Ensured proper filing of personal and professional documentation, upholding confidentiality and organizational standards.
Customer Service Team Leader
ADNEC
10.2014 - 01.2016
- Ensured customer satisfaction through proactive strategies aimed at addressing their needs and resolving concerns.
- Served as the primary point of contact for both internal and external customers, delivering exemplary customer support.
- Cultivated empathetic client relationships, consistently surpassing service standard goals and building a reputation for outstanding service.
- Established and refined customer service training processes to enhance overall service excellence.
- Promptly investigated and resolved customer inquiries and complaints, demonstrating efficiency and dedication.
- Collaborated with sales, marketing, and management teams, fostering effective communication and developing solutions to achieve shared objectives.
Patient Relation Executive
Al -Mafraq Hospital
01.2014 - 01.2015
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handled [65] calls per day to address patients inquiries and concerns .
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Customer Service Coordinator
Al Futtaim Trading Enterprises
01.2014 - 01.2015
- Maintained and meticulously organized customer files and databases to ensure efficiency and accuracy.
- Handled a significant daily volume of customers with a positive demeanor, consistently prioritizing customer satisfaction.
- Responded adeptly to customer needs, delivering competent customer service and resolving issues promptly.
- Effectively communicated and clarified charges, fees, as well as terms of sales and service agreements to an average of 60 customers daily.
- Collaborated closely with sales team members, evaluating processes and enhancing the seamless integration of after-sales assistance.
- Thoroughly reviewed submitted documents for compliance, enforcing recordkeeping policies with precision.
- Managed customer calls and emails, promptly addressing inquiries and providing comprehensive information about products and services.
Journalist (Training)
Security Media Department
01.2012 - 02.2012
Education
Mass Communication & Journalism - Journalism & Cinema Studies
UAEU
Al Ain City, AZSkills
- Multitask
- Management skills
- Organizational skills
- Attention to detail
- Communication skills
- Emotional Intelligence
- Problem solving
- Analytical Thinking
- Designing skills
- Project Management
- Event Coordination
- Data Analysis
Timeline
Coordination and Follow-up Specialist - HR Dept
Ministry Of Education
10.2022 - Current
Executive Assistant for Undersecretary of MOE
Ministry of Education
07.2018 - Current
Personal Assistant
ADNEC
10.2016 - 04.2018
Customer Service Team Leader
ADNEC
10.2014 - 01.2016
Patient Relation Executive
Al -Mafraq Hospital
01.2014 - 01.2015
Customer Service Coordinator
Al Futtaim Trading Enterprises
01.2014 - 01.2015
Journalist (Training)
Security Media Department
01.2012 - 02.2012
Mass Communication & Journalism - Journalism & Cinema Studies
UAEU