Rawia Ben Mansour
Abu Dhabi,UAE
Summary
An experienced HR professional with a proven track record of working in the areas of end-to-end employee life cycle management, recruitment, induction, organization Structure, Performance Appraisal, Compensation and rewards, Training and Development, Grievance Handling, having credible working knowledge in arena of human resources.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Group HR Manager
AG Holding
Abu Dhabi, UAE
04.2024 - Current
- Managed the complete HR life cycle across 5 diversified group companies, Information Technology to Healthcare
- Coordinated high quality inductions and seamless onboarding procedures for new comers, junior, mid-level to senior management.
- Conducted thorough investigations into employee grievances, resulting in fair outcomes.
- Maintained a uniform code of conduct across the group companies as per the directions of the management teams.
- Achieved cost savings with tighter control over recruitment budget.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Worked with local Universities to attract local talent for internship and full-time opportunities
Group HR manager
Emirates Net Systems
Abu Dhabi, UAE
08.2023 - Current
- Design and implementation of HR Policies aligned with company human capital objectives.
- Creation of succession plans and promotion paths for staff.
- Online recruitment, headhunting and selection of right candidates
- Recruited, hired and trained new employees to optimize profitability.
- Reviewed, updated and maintained accurate personnel records in line with local regulations.
- Administered benefit schemes successfully improving employee retention rates.
- Formulated employee training & skill enhancement programs with assistance of BU Heads
HR officer & Insurance Coordinator
Capitol Motion Restaurant Management
Abu Dhabi, UAE
05.2022 - 07.2023
- Conducted workforce planning and benchmarking to meet company needs.
- Provided timely advice on employment law to avoid potential litigation issues.
- Maintained precise, detailed staff and company records for thorough reference.
- Insurance / Re-insurance of employees & negotiating best terms that benefit the employees & employer
- Coordinated insurance claims for speedy resolution.
- Communicated effectively with insurance companies on behalf of company
Front Desk Manager
The Car Spa
Abu Dhabi
09.2020 - 04.2022
- Provided responses to guest reviews on online medium and other websites within 48 hours.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Coordinating Meet & Greet facility and monitoring customer satisfaction through in-store survey
- Used customer satisfaction survey findings to address improvement areas.
- Reported customer problems to the appropriate personnel.
- Daily cash collection, reconciliation and reporting.
- Overlooking tidiness and cleanliness of facility
Front Desk executive
Anahatta Wellness Spa
Abu Dhabi
07.2018 - 04.2020
- Created a positive first impression by greeting visitors warmly upon arrival at the front desk.
- Handled confidential documents discreetly, protecting customer privacy and sensitive information.
- Duty allocation to staff as per customer booking
- Customer feedback management, reporting and customer service improvement
- Meeting scheduling for management team
- Monitoring the well being of the facility and grooming of the staff
Executive assistant
La Salle College
Tunis, Tunisia
04.2016 - 03.2018
- Greeting and Welcoming Guests and Visitors and providing basic information on college programs, schedules and facilities.
- Directing guests to meet the right faculty and back office teams
- Visitor management, secure access management and reporting
- Documenting and reporting actions, irregularities and follow up
- Assisting guests with form filling
- Kept files organized and up-to-date for accurate record-keeping purposes.
Education
Diploma in Interior Design - Interior Design
Capital Education
Dubai 09.2017 - 05.2018
International Business - Business
Tunisia University
Tunis 01.2013 - 06.2015
Skills
- Fluency in Multiple languages - Arabic, French & English
- Well versed with local employment regulations
- Talent acquisition & Recruitment
- Effective delegation
- Employee counselling
- New employee orientation
- Effective communication
- Time-management
Languages
Arabic
Native
French
Fluent
English
Fluent
Affiliations
- Travelling, Music, Gardening
References
References available upon request.
Timeline
Group HR Manager
AG Holding
04.2024 - Current
Group HR manager
Emirates Net Systems
08.2023 - Current
HR officer & Insurance Coordinator
Capitol Motion Restaurant Management
05.2022 - 07.2023
Front Desk Manager
The Car Spa
09.2020 - 04.2022
Front Desk executive
Anahatta Wellness Spa
07.2018 - 04.2020
Diploma in Interior Design - Interior Design
Capital Education
09.2017 - 05.2018
Executive assistant
La Salle College
04.2016 - 03.2018
International Business - Business
Tunisia University
01.2013 - 06.2015
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