Ms office
RAWYA MELKI
Dubai
Summary
Results-oriented business leader with more than 9 years of experience in day-to-day business operations management and customer service . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Operations Manager
BMG
Dubai
06.2021 - 06.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed operations reports to understand numbers and trends.
- Optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
Office Manager
AH Group
DUBAI
07.2020 - 05.2021
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts and generated reports for company database.
Customer Service Representative
Carbon
DUBAI
01.2018 - 04.2020
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Science - Electrical Engineering
University of Technology
Tunisia 09.2008 - 06.2011
Skills
Work flow planning
Software
Ms project
Autocad
Al ameen business solution
Oracle
CRM
ODOO
SAP ABAP
Timeline
Operations Manager
BMG
06.2021 - 06.2022
Office Manager
AH Group
07.2020 - 05.2021
Customer Service Representative
Carbon
01.2018 - 04.2020
Bachelor of Science - Electrical Engineering
University of Technology
09.2008 - 06.2011
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