Summary
Overview
Work History
Education
Skills
Software
Timeline
OperationsManager

RAWYA MELKI

Dubai

Summary

Results-oriented business leader with more than 9 years of experience in day-to-day business operations management and customer service . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Operations Manager

BMG
Dubai
06.2021 - 06.2022
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Reviewed operations reports to understand numbers and trends.
  • Optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.

Office Manager

AH Group
DUBAI
07.2020 - 05.2021
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Coordinated special projects and managed schedules.
  • Updated reports, managed accounts and generated reports for company database.

Customer Service Representative

Carbon
DUBAI
01.2018 - 04.2020
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Bachelor of Science - Electrical Engineering

University of Technology
Tunisia
09.2008 - 06.2011

Skills

    Work flow planning

SAP expertise

Superb time management skills

CRM

Technical Support

Software

Ms office

Ms project

Autocad

Al ameen business solution

Oracle

CRM

ODOO

SAP ABAP

Timeline

Operations Manager

BMG
06.2021 - 06.2022

Office Manager

AH Group
07.2020 - 05.2021

Customer Service Representative

Carbon
01.2018 - 04.2020

Bachelor of Science - Electrical Engineering

University of Technology
09.2008 - 06.2011
RAWYA MELKI