Raya Al Ashi
Dubai
Summary
Being ambitious, highly driven, and a motivated individual; I’ve planted a key interest in healthcare consulting and innovation. I have a clear, concise, and efficient communicating skills that make me a strong team leader and team player; with a positive attitude and outlook on goal achievements. Acquiring education and work experience in the UAE and Canada; I practice my knowledge and skills within the government consulting industry, globally. This drive for growth continues to multiply, allowing wider visions to consulting business development and raising the standard. Within the digital economy, and transformation of service delivery; I strive to be a significant part of enhancing the top levels of care and service.
Overview
7
7
years of professional experience
Work History
Government Public Service Assistant Manager
Government Public, Deloitte & Touche M.E
Dubai
06.2019 - Current
- Plan industry targets across portfolios in the region, manage client deliveries and build pipeline structure/analysis
- Client relationship and stakeholder management
- Conduct industry market analysis and implement go-to-market strategies
- Strengthen brand name in the market - in collaborations with the institutes with most exposure and client base/as well as alliances
- Develop multi-disciplinary strategies across offerings
- Leverage global assets and include them in our credentials when proposing to clients
- Identify local and GCC profiles and pursuits - driving the governments towards operation and digital transformations
- Financial reporting and analysis across member firms
- Set the industry budget, and ensure appropriate and efficient spending (ex. sponsorships and engaging in global governmental summits)
- Expanding client base and avoiding concentration risk
- Manage customer expectations and design delivery models suitable to the demand
- Conduct face to face regional client feedback interviews
- Ensure interdependencies are well understood and managed
- Anticipate and escalate risks in a timely manner ex. changing methodologies when approaching clients (when necessary)
- Seek out opportunities to differentiate between innovation, impact and response
- Manage pipeline and financial systems across sectors in the industry and affirm accuracy in reporting
Patient Care Associate
Maison Lutetia, Al Futtaim
Dubai
04.2018 - 05.2019
- Bringing Maison Lutetia as a luxurious Parisian brand into Dubai and the middle east by representing its uniqueness in high end service
- Setting up the clinic to accommodate high standard patients and clients such as consuls, sheikhs, royalty, and hierarchi- cal others, with respect to complete discretion upon profile
- Learn the tactics and procedures of direct hair implantation (DHI) and aesthetic practices!
- Digital media coordination, such as Paris time lapse, and other video implementation for the clinic, to make them feel like they time traveled and are in actually Paris (two places at once – Dubai/Paris)!
- Manage all IT services
- Abide by DHA protocols and perform hygienic practices with the team to stay up to date.!
- Ongoing market research on facility services, compare products, machines, and prices to maintain awareness about competitors and/or similar companies!
- Proposing new ideas and techniques to improve quality of patient care, and implementing business plans that will im- prove consumption and production levels!
- Invoicing, cashing out, and financing all costs and payments into the system, with respect to VAT, discounts, training, and marketing budgets, and creating patient treatment plans as guided by consultants!
- Daily, monthly, and quartering reporting comparing expenses and profits in contrast to seasonal occasions
Project Officer
InterHealth Canada
Dubai
02.2015 - 03.2018
- Responsible for setting up Al Qassimi Hospital Emergency Department from inception, using international healthcare management systems
- Liaise between InterHealth Canada & Al Qassimi Hospital – Ministry of Health, to help bridge cul- tural and communication gaps!
- Managed and oversaw key performance indicators (KPIs) for JCI accreditation
- Carried the responsibility for the im- plementation of new technology to improve interdepartmental communication
- Manage IT disaster calls
- Introducing new technology or medication to the department in addition to replacement of current (found no longer useful) devices and medication.!
- Reported to the project manager on our market sales by closing contracts with drug reps and pharmaceuticals as well as medical device suppliers
- Implementation of customized standard operating procedures (SOPs) internationally to in- crease efficiency of the hospital’s local emergency department guidelines and protocols; for example: disaster plans, patient flow, asthma patient protocols, etc.!
- Worked on promotions and awareness campaigns to increase knowledge base among staff and readers through press (as these events were launched live on Sharjah TV)
- Designed flyers and documents that promoted healthy lifestyles and tips in the ER and other departments within Al Qassimi Hospital and making use of the data analysis found in sur- veys and statistics in wait times/lab orders/specimen delivery/etc.!
- Estimated the resources required; and delivering them and creating solutions for the department’s inconsistent and inefficient areas of development; for example: patient satisfaction surveys, track wait times, monitor lags that affect discharge or slow diagnosis, etc.!
- Remodeled department to comply with international best practices (example: fast track/charge nurse registration area/ ambulance triage/ pediatric fast track and others).!
- Delegated daily tasks and responsibilities within ED to appropriate personnel, and assuring timely and diligent comple- tion.!
- Enhanced marketing digital tools within the department using social media platforms and press releases showcasing the department’s achievements; with involvement of Smart Government and other media companies.
Education
Bachelors degree - Healthcare management, Kinesiology
York university
High School Diploma - undefined
Al Mawakeb School - Barsha
Skills
Public service
Health education services
Behavioral treatment services
Accomplishments
- BLS (Basic Life Support) certified
- Sound Therapist Practitioner at IPMH (International Practitioners of Holistic Medicine) & Founder of Ether - Sound Heal- ing and Art Therapy programs 2018
- Contracted center forward Al Wasl Women’s Basketball Team
- SSPS (Statistical Package for the Social Sciences), SAP, CRM, Smartsheet, Microsoft Word, Excel, Powerpoint, Ableton,
- Adobe Photoshop
- Arabic & English: Fluent and French: Basic oral fluency (Alliance Francaise Certification)
Additional Information
- Canadian Citizen and Valid UAE residency and license
Timeline
Government Public Service Assistant Manager
Government Public, Deloitte & Touche M.E
06.2019 - Current
Patient Care Associate
Maison Lutetia, Al Futtaim
04.2018 - 05.2019
Project Officer
InterHealth Canada
02.2015 - 03.2018
Bachelors degree - Healthcare management, Kinesiology
York university
High School Diploma - undefined
Al Mawakeb School - Barsha