Raya Saeed Nasser Al Shekaili
Abu Dhabi
Summary
Recent graduate with foundational knowledge in business and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
Work History
HR Administrator
Abu Dhabi Oil Refining Company
Abu Dhabi, UAE
09.2016 - 11.2024
- Practical training in human resources management
- Developed policies and procedures that align with company objectives and legal requirements.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
Guest Services Officer
Imperial College
Abu Dhabi, United Arab Emirates
08.2017 - Current
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
Education
No Degree - Business Administration And Management
Abu Dhabi University
Abu Dhabi, United Arab Emirates08.2023
Applied Diploma - Applied Business (Retailing)
Khalifa Women's College, HCT
Abu Dhabi 01.2016
High School Diploma -
Higher Colleges of Technology
Abu DABI 12.2017
High School Certificate -
Mafrahq School
Abu Dhabi, UAE01.2012
IELTS Certificate -
Abu Dhabi University
Abu Dhabi 08.2034
Skills
- English
- Keyboarding
- Words
- Power point
- Communicate well, and am able to interact well with others
- Punctuality and to consider the permanent importance of time and timing
- Doing report and research
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Guest Relations
- Computer Skills
- Flexible Schedule
Languages
Arabic
English
Personal Information
- Date of Birth: 02/15/92
- Nationality: Emirati
- Marital Status: single
Timeline
Guest Services Officer
Imperial College
08.2017 - Current
HR Administrator
Abu Dhabi Oil Refining Company
09.2016 - 11.2024
No Degree - Business Administration And Management
Abu Dhabi University
Applied Diploma - Applied Business (Retailing)
Khalifa Women's College, HCT
High School Diploma -
Higher Colleges of Technology
High School Certificate -
Mafrahq School
IELTS Certificate -
Abu Dhabi University