RAYAN AHMED
Dubai,United Arab Emirates
Summary
Oracle Supply Chain Functional Consultant with extensive experience in Oracle Fusion SCM implementations across diverse industries and supporting Oracle Fusion SCM solutions, including Procurement, Inventory Management, and Supplier Portal. Skilled in business requirement Gathering, functional Configuration, testing (SIT/UAT), and end user training. Strong understanding of end-to-end supply chain processes such as Procure-to-Pay (P2P) and Order-to-Cash (O2C). Proven ability to work with across-functional teams to deliver efficient ERP solutions and support business operations.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Oracle Fusion SCM Functional Consultant
DP World
Dubai, UAE
2021.12 - Current
- Diagnosed and resolved technical issues for minimal disruption.
- Configured Oracle Fusion SCM modules including Procurement, Inventory, Supplier module, Negotiation and Blanket Purchase Agreement.
- Gathered business requirements and prepared BRD and functional design documents.
- Designed end-to-end Procure-to-Pay (P2P) and conducted training sessions for end users and created user manuals.
- Led UAT testing cycles and resolved Functional defects in collaboration with technical teams.
- Supported 4 full-cycle implementations.
- Supported post-go-live stabilisation and issue resolution.
- Elevated overall productivity by automating repetitive tasks.
- Orchestrated successful system migration projects whilst minimising downtime.
- Diagnosed and resolved technical issues for minimal workflow disruption.
Quality analyst
Knowledge Splice Serviced Pvt. Ltd.
Bengaluru, India
2019.06 - 2021.10
- Implemented corrective actions for improved operational performance following rigorous audits.
- Undertook comprehensive reviews of existing systems, identifying potential areas for enhancement.
- Conducted root cause analyses to prevent recurring issues, thereby improving overall productivity.
- Resolved operational process failures by accurately identifying root causes.
- Addressed problems critically, implementing optimal solutions to boost overall system performance.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Enhanced customer satisfaction with strict adherence to quality assurance guidelines during production.
- Trained staff in understanding and maintaining high-quality standards, fostering culture of excellence within company.
- Assessed loan documentation and legal frameworks for precision, thoroughness, and compliance with underwriting norms.
- Managed over day increased 50 plus client calls.
Senior customer service representative
QConnect Business Solution
Bengaluru, India
2017.09 - 2019.04
- Constantly updated on industry trends to provide up-to-date advice to customers.
- Answered 100 + telephone calls per day with professionalism.
- Managed inbound communication with focus on delivering exceptional customer service and client support.
- Promptly addressed customer inquiries, specifically regarding customer bank data.
- Played key role in retention team, exceeding targets in line with process and client expectations.
- Delivered outstanding support, maintaining positive customer experience throughout issue resolution.
Education
Bachelor of Science - Bsc Computer Science
Thiruvalluvar University
India2017-05
HSC - Maths, Physics, Chemistry and Computer Science
Islamiah Boys Higher Secondry School
India2014-06
Skills
SCM Technical Skills:
- Procure-to-Pay (P2P)
- Inventory Management
- Warehouse Management (WMS)
- Supplier Management
- Oracle Fusion SCM
- Procurement & Purchasing Configuration
SCM Functional Skills:
- Business Requirement Gathering (BRD / FRD)
- Functional Configuration (CWB)
- SIT & UAT Testing
- End-user Training & Support
- Change Request, Data Migration and Validation
- Report Analysis & Documentation
ERP Systems:
- Oracle Fusion SCM / Oracle EBS / Maximo
- Customer Relationship Management (CRM)
Tools & Technologies:
- MS Excel (Advanced)
- Oracle BI Reports
- JIRA / Service Now
- Power BI
Customer Service Technical Skills:
- CRM Software Management
- Call Centre Operations
Customer Service Tools:
- Fresh desk
- Live Chat Support Platforms
- Sales force CRM
Banking Core Application Skills:
- Core Banking Systems
- Finale
- Internet Banking Support
- CRM Banking Applications
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Proficient
C2
Certification
- Oracle Inventory Cloud 2022 certified implementation professional.
- Oracle Procurement Cloud 2022 certified implementation professional.
- Sirion Certified CLM professional
- Sirion Certified auto extraction consultant
- Sirion content library management
Hobbies:
- Playing Badminton
- Surfing the Internet
Personal Details:
Date of Birth: 20-07-1995
Nationality: Indian
Visa Status: Employment Visa
Marital Status: Married
PROJECT 1:
Project Name: AUFIS - Fisherman island container park
Role: SCM Functional Consultant (SME)
Modules: Procurement, Inventory, Supplier Module and Negotiation Template
Phase: End-to-end implementation (Design to Go-live)
Duration: 3 Month
PROJECT 2:
Project Name: AUSYD - DP World Logistics Oceania
Role: SCM Functional Consultant (SME)
Modules: Procurement, Supplier Modules and Negotiation Module.
Phase: End-to-end implementation
Duration: 3 Month
PROJECT 3:
Project Name: SGSIN-DP World Logistics Singapore - Freight Forwarding and Contract Logistics
Role: SCM Functional Consultant (SME)
Modules: Purchase Requisition, Purchase order and supplier module
Duration: 1month 15 days
PROJECT 4:
Project Name: HKHKG-DP World Logistics Hong Kong - Contract Logistics and Freight Forwarding
Role: SCM Functional Consultant (SME)
Modules: Purchase Requisition, Purchase Order, and supplier modules.
Phase: End-to-end implementation (Design to Go-live)
Duration - 2 Month
PROJECT 5:
Project Name: PHMNL-DP World Philippines Logistics - Contract Logistics & PHMNL-DP World Philippines Logistics Landside Port Logistics
Role: SCM Functional Consultant (SME)
Modules: Procurement and Supplier Modules
Phase: End-to-end implementation
Duration: 2 month 20 days
Timeline
Oracle Fusion SCM Functional Consultant
DP World
2021.12 - Current
Quality analyst
Knowledge Splice Serviced Pvt. Ltd.
2019.06 - 2021.10
Senior customer service representative
QConnect Business Solution
2017.09 - 2019.04
Bachelor of Science - Bsc Computer Science
Thiruvalluvar University
HSC - Maths, Physics, Chemistry and Computer Science
Islamiah Boys Higher Secondry School