RAYAN KHAMAIS ALSHEHHI
Dubai
Summary
Customer service professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations
Overview
1
1
year of professional experience
Work History
Customer Service Relation
Al Futtaim Group
10.2023 - Current
- Provided comprehensive reports on client interactions to senior management for informed decision-making related to customer service strategies.
- Collaborated with internal teams to resolve issues quickly, ensuring seamless customer experiences.
- Boosted customer loyalty by providing exceptional support during the entire sales process from initial contact to after-sales care.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
AL MARIED GIRLS SCHOOL
Ras Al-Khaimah, United Arab Emirates 04.2001 -
Skills
Ability to work under all computer
Skilled in computer
Work in groups
Desire to work and self-development
Customer Service
Time Management
Problem-Solving
Microsoft Outlook, Word, and Excel
Excellent time management skills
Customer Relations
Team Building and Leadership
Ems
1375
Scientificqualifications
HIGHT SCHOOL, 2020-2020, HIGHY SCHOOL DIPLOMA, 88.2
Driverlicense
True
Computer
True, True, True
Jobtasks
- The ability to follow results.
- The ability to deal with office equipment and computer programs.
- Precision and deliver work on time.
Socialsituation
SINGLE
Personal Information
- Date of Birth: 02/25/02
- Nationality: UAE (UAE WITH FAMILY BOOK)
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Additional Information
FIRST AID LICENSE AVAILABLE FOR THREE YEARS
Timeline
Customer Service Relation
Al Futtaim Group
10.2023 - Current
High School Diploma -
AL MARIED GIRLS SCHOOL
04.2001 -
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