Reading, traveling and sports
Raymond A. Makary
Business Administration
Abu Dhabi,AZ
Summary
With 13 years of experience in various sectors -10 years as bank teller/customer service, experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
2 years as Telecom Service Coordinator, supports in various projects with government and private sector to repair, exporting and importing of telecom equipment. Reliable and driven, with strong time management and prioritization abilities
Overview
1
1
Language
17
17
years of post-secondary education
12
12
years of professional experience
Work History
Workshop Coordinator
ATLAS Telecom
Mussafah, Abu Dhabi
10.2019 - Current
- Receive faulty items (radios, chargers...) and enter all the details of the items in Workshop Database also in SAP system.
- Create quotations and invoices for out of warranty terminals using SAP system.
- Prepares police letter needed for custom clearance for incoming shipments.
Customer Service Representative
Société Générale de Banque au Liban
Koura, Kfaraaka, North Lebanon
04.2015 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs (saving accounts, loans, credit card, bancassurance) and resolving concerns. Responsible for overseeing the process of giving loans
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Bank Teller
Société Générale de Banque au Liban
Koura, Kfaraaka, North Lebanon
10.2008 - 05.2015
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Advised clients on mortgage, education and personal loans.
Insurance Specialist
ADIR
Beirut, Lebanon
01.2008 - 10.2008
- Followed up on denials, late payments, extensions and other special circumstances.
- Oversaw the process of issuing life insurance.
Education
BBA - Business Administration
Saint Joseph University
Beirut, Lebanon 09.2002 - 06.2005
High School Diploma -
College De La Salle
Zgharta, North Lebanon 04.1987 - 06.2001
Skills
Customer service
Additional Information
2015- 2018
Bank Employees Syndicate, Lebanon
· Member of the Executive Council.
· Part of the committee responsible for developing projects for the employees’ affairs.
2003- 2004
Lebanese Red Cross, Lebanon
· Volunteered for the Red Cross organization in Lebanon.
· Participated in social and fund raising events for the organization.
Interests
Timeline
Workshop Coordinator
ATLAS Telecom
10.2019 - Current
Customer Service Representative
Société Générale de Banque au Liban
04.2015 - 01.2018
Bank Teller
Société Générale de Banque au Liban
10.2008 - 05.2015
Insurance Specialist
ADIR
01.2008 - 10.2008
BBA - Business Administration
Saint Joseph University
09.2002 - 06.2005
High School Diploma -
College De La Salle
04.1987 - 06.2001
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