RAZA HUSSAIN
Control Room Supervisor
Abu Dhabi,AZ
Summary
Experienced and dependable professional with a proven track record of remaining composed in high-pressure situations and effectively juggling multiple responsibilities. Possesses extensive knowledge of safety protocols and emergency procedures. Skilled in monitoring and operating control systems. Dedicated to optimizing operational processes and improving overall efficiency. Committed to ensuring seamless operations for the benefit of the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Control Room Supervisor
Spark Security Services
09.2023 - Current
- Lead and manage a team of control room operators, ensuring 24/7 monitoring of CCTV, access control, and alarm systems, improving security response time
- Assigned tasks, monitored performance, and provided training to maintain operational standards
- Ensured compliance with security procedures and protocols
- Monitored security systems for threats, unauthorized access, or unusual activities
- Responded to incidents in real time, coordinating with ground security teams, emergency responders, and management
- Managed radio communication to ensured effective coordination between security teams and swift response to incidents
- Maintained detailed incident reports and escalated major security breaches
- Investigated suspicious activities and provided necessary footage for security investigations
- Ensured all surveillance equipment is functioning correctly and report any malfunctions
- Managed access control systems, ensuring only authorized personnel enter restricted areas
- Maintained secure and effective communication between security teams, site personnel, and management
- Conducted security briefings and ensured all reports are documented
- Ensured adherence to company security policies and industry standards
- Maintained logs of all activities, security breaches, and shift reports
- Prepared reports for senior management regarding security incidents, trends, and operational improvements
- Acted as the first point of contact for emergency situations, including fire, medical incidents, and security breaches
- Participated in safety meetings, committees, and other forums to promote a culture of safety within the organization
Coordinator / Document Controller
United Security Group LLC (UAE)
06.2020 - 08.2023
- Assisted in the daily operations of the security team, ensuring smooth coordination between security personnel and other departments
- Maintained and update security-related documents, including incident reports, visitor logs, and access control records
- Prepared and maintained security duty rosters for guards, patroller's, and control room operators
- Ensured shift schedules align with operational requirements and staff availability
- Coordinated shift changes, leave requests, and overtime approvals
- Processed applications for permanent badges and ensured compliance with security protocols
- Maintained an organized filing system for security-related documents, including policies, SOPs, and incident reports
- Ensured all security documents are up-to-date, accessible, and aligned with company regulations
- Processed security clearance requests and managed documentation for background verification
- Prepared security reports, including incident summaries, access control logs, and compliance audits
- Communication with security vendors, contractors, and internal teams regarding security requirements
- Assisted in security-related investigations by providing necessary documentation and evidence
- Ensured all security documents and processes meet company policies and local regulations
- Supported audits by providing necessary documentation and records
- Monitored security policy adherence and report any non-compliance issues
Security Officer/Front Desk Receptionist
G4S SECURE SOLUTION (UAE)
03.2017 - 05.2020
Computer Operator
Mirpur Development Authority
01.2015 - 12.2017
Assistant Accountant
Select & Save Shopping Mall
01.2010 - 12.2015
Education
BACHELOR'S - COMMERCE
University of Azad Jammu and Kashmir
12.2013
INTERMEDIATE - COMMERCE
Government Boys Degree College
Bhimber, AJK03.2010
Skills
- Team Leadership
- Staff Training
- Incident Management
- Emergency procedure implementation
- Emergency Response Coordination
- CCTV Surveillance
- Access Control Systems Management
- Security Protocols and Compliance
- Incident Reporting
- Risk Assessment & Hazard Mitigation
- Shift Scheduling
- Roster Management
- Recordkeeping
- Documentation Accuracy
- Strategic planning
- Regulatory Compliance & Safety Standards
- Radio Communication
- Team Communication
- Cross-Department Coordination
- Vendor & Contractor Liaison
- Incident Reporting and Escalation
- Security Operations
- Security monitoring
- Alarm System Monitoring
- Security systems
- Data Protection
- Problem-solving skills
- Administrative skills
- Control room operations
- Invoice generation
- Excellent communication
- Budgets and forecasting
- GL accuracy
- Document control
- MS word, excel, and outlook
- PowerPoint Presentation
Certification
- NEBOSH INTERNATIONAL GENRAL CERTIFICATE IN HEALTH AND SAFETY - NEBOSH – APRIL 2024
- Managing Safety - IOSH 2024
- HSE AWARENESS - QHSE International - MAY 2022 – 8 MAY 2023
- STANDARD FIRST AID, CPR AND AED - Alison Education - 10 MAY 2022
- Security Management Course - Alison Education -2022
- Occupational Safety and Health: Hazard Communication - LinkedIn – 2022
- Security Operations and Administration - LinkedIn – 2022
- PSBD (Private Security Business Department) License (2017 - 2025)
- National Security Institute Trainings (2017 - 2025)
Accomplishments
- Successfully led and trained teams, boosting performance and operational effectiveness.
- Optimized access control systems and improved emergency response times.
- Maintained 100% system uptime and ensured compliance with company policies and standards.
- Prepared and monitored Key Performance Indicators (KPIs).
- Conducted risk assessments, mitigating potential hazards and improving workplace safety.
Personal Information
- Father's Name: Ghulam Hussain
- Date of Birth: 10/25/92
- Nationality: Pakistani
Languages
Urdu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
CHARACTER REFERENCE:
Available on request.
Timeline
Control Room Supervisor
Spark Security Services
09.2023 - Current
Coordinator / Document Controller
United Security Group LLC (UAE)
06.2020 - 08.2023
Security Officer/Front Desk Receptionist
G4S SECURE SOLUTION (UAE)
03.2017 - 05.2020
Computer Operator
Mirpur Development Authority
01.2015 - 12.2017
Assistant Accountant
Select & Save Shopping Mall
01.2010 - 12.2015
INTERMEDIATE - COMMERCE
Government Boys Degree College
BACHELOR'S - COMMERCE
University of Azad Jammu and Kashmir
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