RAZA BALA ABD ALBAGI TAHA
Abu Dhabi,UAE
Summary
Organized clerical team member adaptable to needs of different projects, tasks and staff. Maintains organised, tidy spaces and helps team members. Savvy with multiple programs and tools to streamline work.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Specialist
Sudani Telecommunication Co
Khartoum, Sudan
09.2022 - Current
- Produced clean, error-free professional business correspondence for office team.
- Documented financial transactions in Microsoft office and classified each with correct code.
- Opened and routed business parcels and letters.
- Sorted and organised different types of information by document type, personnel or location.
- Arranged filing systems for easy use and retrieval by personnel.
- Received and checked financial statements and reconciled related accounts.
- Gathered information, created charts and produced reports for staff.
- Examined, scanned and input documents in software system.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Wrote professional letters, emails and memoranda for business communication.
- Increased customer satisfaction by resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Contact centre agent
Zain Telecommunication Co
Khartoum, Sudan
08.2019 - 07.2020
- Handled customer queries focused on first-call resolution.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Provided accurate, consistent and meaningful advice to customers to boost retention.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Actioned customer feedback to enhance contact centre service provisions.
- Acted as first point of contact for customer issues and queries.
- Improved customer satisfaction ratings through responsive query resolution.
- Logged customer communications for complete service records.
- Reached out to established clients to follow up after sales and offer new products and services.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Optimised customer experience by tailoring responses to individual needs.
- Reduced customer wait times by adhering to call target timeframes.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Applied positive customer service approach to increase satisfaction levels.
- Achieved daily performance targets, aiding department progression towards sales goals.
Trainee engineer
Khartoum Refinery Co Ltd
Khartoum, Sudan
12.2018 - 12.2018
- Completed customer orders with speed and accuracy.
- Assisted with compilation of as-built drawings.
- Completed tolerance analysis to support high-volume product manufacturing success.
- Adhered to health and safety regulations.
- Delivered repairs and analysis to optimise system performance.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Engaged with stakeholders to build relationships and brand awareness.
Trainee engineer
Sudanese Electricity Distribution Co Ltd
Khartoum, Sudan
11.2018 - 11.2018
- Developed mechanical product prototype components, assemblies and tooling.
- Completed quality assurance testing with multimeters and oscilloscopes.
- Carried out project tasks under supervision.
- Helped manufacturing teams resolve issues during transition from design phase through ongoing production.
- Offered technical guidance, peer review and mentorship to junior engineers.
Education
Bachelor of Engineering - Communication System Engineering
University of Science & Technology
Omdurman, Sudan 03.2013 - 05.2018
Skills
- Problem-solving
- Payroll administration
- Customer-focused
- Team building
- Public relations
- Time management
- Marketing
Languages
English
Upper intermediate
Arabic
Native
Timeline
Specialist
Sudani Telecommunication Co
09.2022 - Current
Contact centre agent
Zain Telecommunication Co
08.2019 - 07.2020
Trainee engineer
Khartoum Refinery Co Ltd
12.2018 - 12.2018
Trainee engineer
Sudanese Electricity Distribution Co Ltd
11.2018 - 11.2018
Bachelor of Engineering - Communication System Engineering
University of Science & Technology
03.2013 - 05.2018
Similar Profiles
MOHAMMED ELMUMIN ABBASMOHAMMED ELMUMIN ABBAS
Call Center Agent at Sudani Telecom companyCall Center Agent at Sudani Telecom company
Mutasim ShibaikaMutasim Shibaika
Expert IT Infrastructure Engineer at Sudanese Telecom Co. (SUDANI)Expert IT Infrastructure Engineer at Sudanese Telecom Co. (SUDANI)
Tarig SiragTarig Sirag
OSP Engineer at Sudani- SudatelOSP Engineer at Sudani- Sudatel