Razeen Rahaman
Sharjah,UAE
Summary
Dedicated and results-driven Debt Collector Team Leader in the financial industry. Proven track record of successfully leading teams to exceed collection targets while maintaining high levels of customer satisfaction. Skilled in implementing effective strategies, streamlining processes, and resolving customer inquiries promptly. Strong leadership abilities with a focus on coaching, mentoring, and motivating team members to achieve peak performance. Seeking to leverage expertise in debt collection and team management to contribute to the success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader Collection and Recovery
TAHSEEL – HADAF AL KHALEEJ DEBT COLLECTION LLC. AL MAJAZ UAE
Sharjah, UAE
02.2024 - Current
- Led a team of 3 debt collectors, providing guidance, training, and motivation to consistently surpass collection targets
- Implemented efficient strategies and process improvements
- Acted as the primary point of contact for client communication, ensuring prompt resolution of inquiries and concerns
- Managed the process of sending legal notices to customers in accordance with relevant laws and regulations, ensuring compliance and prompt resolution of outstanding debts
- Prepared and delivered daily (MIS) reports to clients
- Regularly prepared and presented detailed monthly feedback reports to clients, summarizing performance, achievements, areas for improvement, and client satisfaction to foster effective communication and strengthen client relationships.
SENIOR COLLECTIONS OFFICER
TAHSEEL – HADAF AL KHALEEJ DEBT COLLECTION LLC. AL MAJAZ UAE
Sharjah, UAE
01.2022 - 01.2024
- Communicate with the customers to help resolve their bad debt obligation via Phone and E-Mail
- Negotiating payment and settlement terms as per company policy
- Adhering to the regulations set by Central Bank and internal policies in terms of rescheduling and attendance
- Educate the customers about the legal consequences as per the buckets
- Provide customized financial advice regarding overdue payment on Loans.
COLLECTION OFFICER
TAHSEEL – HADAF AL KHALEEJ DEBT COLLECTION LLC. AL MAJAZ UAE
Sharjah, UAE
11.2020 - 12.2021
- Clients worked with- Deem Finance, SFG (Samba Bank), FAB (First Abu Dhabi Bank), ADCB (Abu Dhabi Commercial Bank) Negotiating payments while continuing to build a positive relationship with customers
- Performed telephone contact with customers according to guidelines and standards ensure payment
- Manage collection efforts with a high level of persuasiveness and professionalism
- Maintain positive customer’s relationship and minimize bad debt exposure.
BACK-OFFICE COORDINATOR
DU – OUTSOURSE AT TELEPHONY TECHNOLOGY LLC. AL KHAN UAE
Dubai, UAE
12.2019 - 04.2020
- Assigning job to field Technicians
- Performing basic admin duties including printing and sending emails
- Maintain all required documentation work
- Coordinate with field Technician
- Scheduling weekly meeting with manger and Filed Technicians.
IT ASSOCIATE ENGINEER
LANKA ORIX LEASING COMPANY PLC. COLOMBO SRI LANKA
Colombo, Sri Lanka
07.2017 - 08.2019
- Desktop support Level 1 and level 2
- Manage multiple Calls / Tickets in timely Manner
- Administration of windows active Directly & Exchange
- Manage Centralized Print and scan management software.
HOUSEKEEPING COORDINATOR
FAIRMOUNT HOTEL KINGDOM OF SAUDI ARABIA
Makkah, KSA
12.2015 - 06.2017
- Generate various operational reports for the coordination of the housekeeping department
- Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests
- Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner
- Process requests and delegates work assignments in a timely manner while adhering to standards
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
IT TECHNICIAN
NET LINK ENTERPRISE COLOMBO SRI LANKA
01.2013 - 01.2015
Education
BTECH HND in Computing and Systems Development (Level 5) - Computer and Development Sysytem
ANC Educations, Net Assist International (Pvt) Ltd
Colombo / Sri Lanka 02.2012 - 07.2015
Configuring Windows (MCSA) (Exam 70-687) - Computer
Net Assist Sri Lanka
Colombo / Sri LankaDiploma in General English Elementary to Pre-Intermediate - undefined
British Council
International Computer Driving License (ICDL) - undefined
Gateway Centre for Information Technology
GCE O/L’s - undefined
St. Anthony’s College Wattala, Sri Lanka
Skills
- Leadership
- Technical Knowledge
- Communication
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Service
Languages
Sinhala
Native
English
Advanced
Tamil
Intermediate
Hindi
Elementary
Timeline
Team Leader Collection and Recovery
TAHSEEL – HADAF AL KHALEEJ DEBT COLLECTION LLC. AL MAJAZ UAE
02.2024 - Current
SENIOR COLLECTIONS OFFICER
TAHSEEL – HADAF AL KHALEEJ DEBT COLLECTION LLC. AL MAJAZ UAE
01.2022 - 01.2024
COLLECTION OFFICER
TAHSEEL – HADAF AL KHALEEJ DEBT COLLECTION LLC. AL MAJAZ UAE
11.2020 - 12.2021
BACK-OFFICE COORDINATOR
DU – OUTSOURSE AT TELEPHONY TECHNOLOGY LLC. AL KHAN UAE
12.2019 - 04.2020
IT ASSOCIATE ENGINEER
LANKA ORIX LEASING COMPANY PLC. COLOMBO SRI LANKA
07.2017 - 08.2019
HOUSEKEEPING COORDINATOR
FAIRMOUNT HOTEL KINGDOM OF SAUDI ARABIA
12.2015 - 06.2017
IT TECHNICIAN
NET LINK ENTERPRISE COLOMBO SRI LANKA
01.2013 - 01.2015
BTECH HND in Computing and Systems Development (Level 5) - Computer and Development Sysytem
ANC Educations, Net Assist International (Pvt) Ltd
02.2012 - 07.2015
Configuring Windows (MCSA) (Exam 70-687) - Computer
Net Assist Sri Lanka
Diploma in General English Elementary to Pre-Intermediate - undefined
British Council
International Computer Driving License (ICDL) - undefined
Gateway Centre for Information Technology
GCE O/L’s - undefined
St. Anthony’s College Wattala, Sri Lanka
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