RAZEL MAE FLORA
ABU DHABI
Summary
Dedicated professional demonstrating strengths in team building and strategic performance evaluation. Adapts to changing retail environments through effective staff training and operational planning. Committed to fostering a positive workplace culture that drives sales and enhances customer experiences.
Overview
8
8
years of professional experience
Work History
Store Manager
Dali everyday Grocery ( Harddiscount Inc. )
PAMPANGA, PHILLIPINES
11.2025 - 07.2026
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Actioned customer feedback to improve product and service provisions.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Merchandised displays to showcase new and popular items.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Hired and trained staff for optimum performance against sales and marketing objectives.
Store Leader
Alfamart Trading Inc.
PAMPANGA, PHILLIPINES
04.2024 - 09.2025
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Analysed sales data to identify trends, adjust strategies, and maximise profitability.
Supervisor
Puregold
PAMPANGA, PHILLIPINES
07.2021 - 03.2024
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Planned and communicated daily manufacturing tasks and targets.
Team Leader
Puregold
PAMPANGA, PHILLIPINES
06.2020 - 07.2021
- Supervise and lead a team.
- Conduct training and performance evaluations.
- Monitor sales and ensure accuracy.
- Resolve issues and improve team efficiency.
Pharmacy Assistant
South Star Drug Inc. Philippines
PAMPANGA, PHILLIPINES
06.2018 - 05.2020
- Helped pharmacy staff prepare medications and fill orders.
- Restocked shelves and prepared expired drugs for return.
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Kept pharmacy areas organised to promote better staff productivity.
- Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
- Prepared medication labels with item name and quantity.
- Labelled drugs clearly to enable safe storage and use.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Handled confidential patient information with discretion, following data protection regulations.
Education
Bachelor Of Science In office administration - Business Administration
Mount Carmel College
Baler, Aurora Philippines2018
Skills
- Team building
- Employee training
- Visual merchandising
- Inventory management
- Budget management
- Staff scheduling
- Upselling techniques
- Performance evaluation
- Strategic planning
- Staff recruitment
- Customer service skills
- Staff training and development
- Team motivation
- Staff mentoring
- Cash handling
- Sales Leadership
Timeline
Store Manager
Dali everyday Grocery ( Harddiscount Inc. )
11.2025 - 07.2026
Store Leader
Alfamart Trading Inc.
04.2024 - 09.2025
Supervisor
Puregold
07.2021 - 03.2024
Team Leader
Puregold
06.2020 - 07.2021
Pharmacy Assistant
South Star Drug Inc. Philippines
06.2018 - 05.2020
Bachelor Of Science In office administration - Business Administration
Mount Carmel College