Razel Mae Flora
Abu Dhabi,UAE
Summary
Accomplished professional with expertise in team building, employee training, and visual merchandising. Demonstrates proficiency in inventory and budget management, staff scheduling, and strategic planning. Proven track record in upselling techniques and performance evaluation, enhancing sales leadership through effective staff recruitment and mentoring. Committed to delivering exceptional customer service while fostering team motivation and development. Career goals include advancing strategic initiatives that drive organisational growth and efficiency.
Overview
8
8
years of professional experience
Work history
Store Manager
Dali everyday Grocery ( Harddiscount Inc. )
PAMPANGA, PHILLIPINES
2025.11 - 2026.07
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Actioned customer feedback to improve product and service provisions.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Merchandised displays to showcase new and popular items.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Hired and trained staff for optimum performance against sales and marketing objectives.
Store Leader
Alfamart Trading Inc.
PAMPANGA, PHILLIPINES
2024.04 - 2025.09
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Analysed sales data to identify trends, adjust strategies, and maximise profitability.
Supervisor
Puregold
PAMPANGA, PHILLIPINES
2021.07 - 2024.03
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Planned and communicated daily manufacturing tasks and targets.
Team Leader
Puregold
PAMPANGA, PHILLIPINES
2020.06 - 2021.07
- Supervise and lead a team.
- Conduct training and performance evaluations.
- Monitor sales and ensure accuracy.
- Resolve issues and improve team efficiency.
Pharmacy Assistant
South Star Drug Inc. Philippines
PAMPANGA, PHILLIPINES
2018.06 - 2020.05
- Helped pharmacy staff prepare medications and fill orders.
- Restocked shelves and prepared expired drugs for return.
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
- Kept pharmacy areas organised to promote better staff productivity.
- Managed pharmacy cash register, processed payments, and reconciled daily financial transactions.
- Prepared medication labels with item name and quantity.
- Labelled drugs clearly to enable safe storage and use.
- Cleaned counters and surfaces to maintain hygienic pharmacy environments.
- Handled confidential patient information with discretion, following data protection regulations.
Education
Bachelor Of Science In office administration - Business Administration
Mount Carmel College
Baler, Aurora PhilippinesSkills
- Team building
- Employee training
- Visual merchandising
- Inventory management
- Budget management
- Staff scheduling
- Upselling techniques
- Performance evaluation
- Strategic planning
- Staff recruitment
- Customer service skills
- Staff training and development
- Team motivation
- Staff mentoring
- Cash handling
- Sales Leadership
References
- Available upon request
Timeline
Store Manager
Dali everyday Grocery ( Harddiscount Inc. )
2025.11 - 2026.07
Store Leader
Alfamart Trading Inc.
2024.04 - 2025.09
Supervisor
Puregold
2021.07 - 2024.03
Team Leader
Puregold
2020.06 - 2021.07
Pharmacy Assistant
South Star Drug Inc. Philippines
2018.06 - 2020.05
Bachelor Of Science In office administration - Business Administration
Mount Carmel College