Razia Shahin

• Serve as a digital advisor for various Engineering sections, facilitating their transition from traditional (paper-based) to digital solutions enabling real-time visibility, enhanced efficiency, and reduced turnaround time.
• Spearhead identification of process enhancement opportunities within the business, delivering innovative technical and non-technical solutions.
• Collaborate closely with Engineering stakeholders, IT, and other support units to optimize specific system functions, thereby improving departmental business performance.
• Produce, analyse, format, and present data in clear and actionable manner, interpreting it to form hypotheses that can be effectively communicated to the business
• Manage delivery of small to medium complex projects, ensuring they are completed within agreed time, cost, and quality parameters
• Work closely with the Portfolio and Architecture team on Large-Scale Product Implementations, contributing actively from RFI stage to Product Go-live
• Serve as a Subject Matter Expert for State-of-the-Art Product for Warehouse Management Systems and Maintenance Repair and Overhaul Solutions.

TEAM LEADER:

• Lead a team of 2 direct reportees and 2 indirect reportees, ensuring they deliver quality results within agreed timelines. Inspire them to deliver Quality results and in agreed Timelines.
• Support team members in crafting development plans, aiding them in recognizing their strengths and areas for improvement.
• Provide guidance and mentorship to help team members achieve their professional goals.
• Foster positive team environment that encourages collaboration and innovation.
• Conduct regular performance evaluations and provide constructive feedback to support team members' growth.
• Collaborate with other team leaders and departments to achieve common goals and objectives.
• Stay updated with industry trends and best practices to enhance team performance and effectiveness.

• Assisted Emirates Engineering with MRO software, Technical Document Management Systems, Workflow Systems, and Long Range Planning Systems
• Developed Business processes maps of several engineering departments using IBM-BMP tool
• Documenting Functional Requirements for in-house solutions in response to requests from various Engineering Sections
• Responsible for system configurations changes as required
• Ensured Test Scenarios for all business functions are recorded and validated during UAT rounds
• Responsible for creating Regression Test Pack and run Regression Testing on the entire functionality of the system
• Recognized for promoting software with zero POST PATCH ISSUES for Business Areas supported since March 2012
• Conducted Engineering Business Process training for new and existing personnel
• Established RCA for persistent errors, formulate remedial actions, and preventative measures to avoid future occurrences using JIRA at expert level for defect management and dashboards
• Created or updated user guides to reflect new system advancements in order to reduce errors and ensure proper operation of the parts.

• Created Office Base Projects for a variety of clients
• Designed forms to take user data and created relational database tables
• Created custom reports for company purposes, as well as the ability to perform queries for dashboard posting
• Tables, Queries, and Forms with example data were created as part of the projects
• MS Access/VB Database Editing - Database creation for a small business
• Created SQL queries on the database to retrieve specific data based on business user needs
• Establish and maintain high-quality data metrics, and ensure that business data and metrics are in line with departmental objectives
• Creating/Maintaining a Relational Database for a Media and Communication Company
• Creating and maintaining an MS Access database, as well as populating it with data provided by business users.

• During the MRO system migration from EMPACS to ULTRAMAIN v8, played a critical role in assisting business users from the Maintenance Planning, Production Planning, and Base Maintenance Business Sections in making the transfer as seamless as possible
• Role: Application Tester and Application Trainer
• Held discussions with departmental professionals to better understand their functionalities and requirements, as well as to ensure that the program runs smoothly and satisfies the users' needs
• Created service requests based on customer needs and worked with the development team to correct and deliver the product as quickly as possible
• In the presence of departmental professionals, we tested the software with a variety of real-world scenarios
• Assisted the IT team with data conversion and data verification
• Conducted various user training sessions based on their functionalities, using presentations, as well as providing full manuals and handouts to assist them in carrying out their responsibilities
• Depending on the intricacy of the procedure, they received on-the-job training
• Nearly 15 Maintenance Planning Professionals and 12 Production Planning Professionals were instructed, as well as 80-90 Base Maintenance Engineers and Mechanics, on how to efficiently use the MRO system.