RAZIKA BELGHERBI
Dubai
Summary
Hospitality professional with experience managing guest reservations, greeting guests warmly, and coordinating seating for smooth service flow. Handles guest inquiries and resolves complaints with a focus on customer satisfaction. Delivers consistent, welcoming service in fast-paced environments.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Certified Product Expert
Mercedes Benz Gargash
Dubai design district , Dubai
01.2023 - Current
- Coordinated product details to improve consumer understanding of features and coverage.
- Deliver benefit-focused explanations to support confident purchase decisions.
- Managed warranty and customer care support to professionally resolve issues and enhance customer satisfaction.
- Defined consumer car products with information standards that enhanced marketing clarity.
Supervisor
Emirates Hospital
Dubai, Dubai
01.2021 - 01.2023
- Improved supervision outcomes by overseeing employee progress and ensuring follow-through.
- Developed solutions for recurring problems through timely supervision follow-ups.
- Identified recurring workplace issues that hindered productivity.
- Enabled strategic conversations through clear communication with employees.
Receptionst ,Customer Service
Al Dalil Medical Center
01.2021 - 01.2019
- Greeted guests and clients, providing friendly and positive customer service to enhance their experience.
- Welcomed visitors warmly, delivering a professional first impression for the organisation.
- Handled incoming telephone calls, accurately recorded messages, and relayed them promptly to staff, ensuring effective communication.
- Answered and directed calls to relevant staff using a multi-line system.
- Completed routine administration tasks to support staff needs, contributing to seamless daily operations.
Hostess
The Embassy Of ALGERIA/FRANCE
Paris, France
01.2015 - 01.2019
- Greeted guests on arrival, fostering a warm, welcoming atmosphere.
- Build strong rapport with regular guests by recognising preferences for personalised service.
- Provide immediate assistance to guests using product knowledge for diverse needs.
- Arrange seating for guests using preferences and accessibility needs to maximise comfort.
- Prepare tables for new arrivals, completing settings for expected guest count.
- Handled telephone enquiries professionally, providing accurate information on hours, services, and booking procedures.
- Process payments and transactions accurately, managing cash, credit, and electronic methods.
- Responded to client and vendor enquiries promptly, ensuring all questions were addressed effectively.
- Sourced office supplies by researching vendors and comparing prices to ensure cost-effectiveness. or services by contacting and coordinating with vendors.
Education
Certificate of Higher Education - Automotives
Mercedes Benz Group AG
Germany 01-2025
CFPA - Information Technology sector
HD academy
Algeria01-2012
Bachelor Civil Engineering -
Malek Ben Nabi High School
Algeria 01-2016
Skills
- Product education
- Warranty management
- Customer support
- Client management
- Product promotion
- Strategic communication
- Problem resolution and solving
- Team leadership
- Team collaboration
- Time management
- Professional presentation
- Calm under pressure
- Commitment to excellence
Languages
English
Upper Intermediate
B2
Arabic
Proficient
C2
French
Advanced
C1
Custom
- Bachelor Civil Engineering
- Diplomats Communication
- Computer
Timeline
Certified Product Expert
Mercedes Benz Gargash
01.2023 - Current
Supervisor
Emirates Hospital
01.2021 - 01.2023
Receptionst ,Customer Service
Al Dalil Medical Center
01.2021 - 01.2019
Hostess
The Embassy Of ALGERIA/FRANCE
01.2015 - 01.2019
Certificate of Higher Education - Automotives
Mercedes Benz Group AG
CFPA - Information Technology sector
HD academy
Bachelor Civil Engineering -
Malek Ben Nabi High School