Razmerita Oleg
Dubai
Summary
Tenacious Client Service Executive with over 10 years of successful leadership and management experience. Committed to bettering the client service experience with timely assistance and helpful feedback. Confident and reliable with exceptional interpersonal communication and multitasking abilities. Passionate about creating organizational success.
Overview
6
6
years of professional experience
Work History
Client Service Executive
Ark Capital Management (Dubai) Limited
10.2023 - Current
- Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
- Demonstrated excellent problem-solving skills in handling challenging situations that arose in client engagements.
- Developed strong relationships with key clients, fostering trust and loyalty.
- Conducted regular reviews of account performance, identifying opportunities for growth and improvement.
- Managed a diverse portfolio of accounts, ensuring top-notch customer service and support.
Senior Customer Support Specialist
Pyypl Ltd.
02.2023 - 10.2023
- Mentored junior team members, fostering professional growth and development within the department.
- Identified trends in customer feedback, proposing solutions for improvement in product offerings or internal procedures.
- Increased first-contact resolution rates by implementing proactive measures such as self-help resources and detailed troubleshooting guides.
- Delivered outstanding service on escalated calls, resulting in satisfied customers who provided positive testimonials.
- Participated actively in weekly meetings to discuss ongoing projects or initiatives aimed at improving overall department performance.
Technical Support Operator
Google
07.2022 - 02.2023
- Delivered customized training sessions for enterprise-level clients on various software applications, leading to increased customer adoption and retention.
- Participated in product testing initiatives, offering valuable feedback on usability and functionality from a support perspective.
- Conducted remote diagnostics sessions with clients to quickly pinpoint the root cause of technical challenges.
- Collaborated with cross-functional teams to identify and resolve systemic issues affecting product performance.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.
- Used ticketing systems to manage and process support actions and requests.
Operations Manager
R3 Luxury Travel & Tourism
10.2021 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Duty Manager Supervisor
ME Dubai
11.2020 - 09.2021
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Promoted brand loyalty through exceptional customer service, driving repeat business from satisfied clients.
- Coordinated with various departments to maintain seamless integration of services for guests.
- Developed staff training programs, resulting in a more knowledgeable and skilled workforce.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Duty Manager Supervisor
Melia Hotels International
10.2018 - 01.2020
- Developed staff training programs, resulting in a more knowledgeable and skilled workforce.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Ginta Latina - Theoretical Lyceum
Chisinau, MoldovaBBA - Business Administration And Management
IMI-Nova, International Management Institute
Chisinau, Moldova06.2021
MBA - Business Administration
IMI-Nova, International Management Institute
Chisinau, Moldova06.2023
Skills
- Time management skills
- Clear communication skills
- Client Relationship Building
- Training and Onboarding
- Customer Relationship Management (CRM)
- Calendar Management
- Database Management
- Corporate Communications
- Salesforce CRM Software
Languages
Romanian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Client Service Executive
Ark Capital Management (Dubai) Limited
10.2023 - Current
Senior Customer Support Specialist
Pyypl Ltd.
02.2023 - 10.2023
Technical Support Operator
Google
07.2022 - 02.2023
Operations Manager
R3 Luxury Travel & Tourism
10.2021 - 05.2022
Duty Manager Supervisor
ME Dubai
11.2020 - 09.2021
Duty Manager Supervisor
Melia Hotels International
10.2018 - 01.2020
High School Diploma -
Ginta Latina - Theoretical Lyceum
BBA - Business Administration And Management
IMI-Nova, International Management Institute
MBA - Business Administration
IMI-Nova, International Management Institute
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