Rebecca Agumey
DUBAI ,United Arab Emirates
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
MISS MAGDALENA
02.2022 - 12.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Diploma - Passenger Grounds Service
Blue Ocean Academy
Dubai UAE 12.2023
PG Diploma - Public Relations
University of Professional Studies
Ghana 09.2021
Advanced Level of Education -
Chamu Secondary School
Ghana 06.2012
Skills
- Continuous Improvement
- Performance Evaluations
- Positive and Constructive Feedback
- Complaint Resolution
- Work Prioritization
- Problem-Solving
- MS Office
- Customer Relations
- Active Listening
- Multitasking
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Supervisor
MISS MAGDALENA
02.2022 - 12.2023
Diploma - Passenger Grounds Service
Blue Ocean Academy
PG Diploma - Public Relations
University of Professional Studies
Advanced Level of Education -
Chamu Secondary School
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