Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Agumey

Rebecca Agumey

DUBAI ,United Arab Emirates

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

2
2
years of professional experience

Work History

Customer Service Supervisor

MISS MAGDALENA
02.2022 - 12.2023
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

Diploma - Passenger Grounds Service

Blue Ocean Academy
Dubai UAE
12.2023

PG Diploma - Public Relations

University of Professional Studies
Ghana
09.2021

Advanced Level of Education -

Chamu Secondary School
Ghana
06.2012

Skills

  • Continuous Improvement
  • Performance Evaluations
  • Positive and Constructive Feedback
  • Complaint Resolution
  • Work Prioritization
  • Problem-Solving
  • MS Office
  • Customer Relations
  • Active Listening
  • Multitasking

Languages

English
Bilingual or Proficient (C2)

Timeline

Customer Service Supervisor

MISS MAGDALENA
02.2022 - 12.2023

Diploma - Passenger Grounds Service

Blue Ocean Academy

PG Diploma - Public Relations

University of Professional Studies

Advanced Level of Education -

Chamu Secondary School

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Rebecca Agumey