Summary
Overview
Work history
Education
Skills
Additional Information
Hobbies and Interests
Timeline
Generic
Rebecca Aroon Gill

Rebecca Aroon Gill

Dubai,U.A.E

Summary

Accomplished professional with expertise in Quality Assurance & Auditing, KPI & Performance Management, and Client Relationship Management. Demonstrates a strong ability to drive Process Improvement & Compliance through effective Coaching, Training & Development. Skilled in Financial & Data Analysis and adept at Call Monitoring & Feedback Reporting, with a focus on Risk & Prevention Strategies. Committed to enhancing organisational performance and fostering client satisfaction.

Overview

9
9
years of professional experience
2013
2013
years of post-secondary education

Work history

Team Leader – Collections Quality & Control Analyst

Citi Bank U.A.E
01.2014 - 01.2018
  • Evaluated daily collection calls to ensure compliance and effective operations.
  • Conducted feedback sessions and training programs to enhance agent performance.
  • Prepared and maintained monthly performance reports, feedback forms, and audit-ready monitoring records.
  • Handled control activities including compliance checks on collection procedures.

Senior Team Member – Cheque Collection Officer

Citi Bank U.A.E
01.2013 - 01.2014
  • Authorized collection cheques for processing and outsourcing services.
  • Managed exception cheque cases and resolved branch and business unit queries.
  • Coordinated with processing teams on referrals and escalations.

Sr. Customer Service Representative / Sr. Collection Executive

Citi Bank U.A.E
01.2009 - 01.2013
  • Built strong customer relationships and provided frontline support on credit card and loan queries.
  • Handled collections, settlements, disputes, escalations, and account-related requests.
  • Issued liability/clearance letters, debit memos, and managed account blocking/unblocking.
  • Supported team operations by managing queues and mentoring during on-the-job training.

Education

BBA – Bachelor of Business Administration -

University of Columbus

Secondary & Higher Secondary Education - undefined

Gulf Model School

Skills

  • Quality Assurance & Auditing
  • KPI & Performance Management
  • Coaching, Training & Development
  • Client Relationship Management
  • Process Improvement & Compliance
  • Financial & Data Analysis
  • Call Monitoring & Feedback Reporting
  • Risk & Prevention Strategies

Additional Information

Languages: English, Urdu, Hindi
License: Valid UAE Driving License
Visa: Husband Visa

Hobbies and Interests

Music, Reading, Traveling, Dancing, Cooking, Socializing

Timeline

Team Leader – Collections Quality & Control Analyst

Citi Bank U.A.E
01.2014 - 01.2018

Senior Team Member – Cheque Collection Officer

Citi Bank U.A.E
01.2013 - 01.2014

Sr. Customer Service Representative / Sr. Collection Executive

Citi Bank U.A.E
01.2009 - 01.2013

Secondary & Higher Secondary Education - undefined

Gulf Model School

BBA – Bachelor of Business Administration -

University of Columbus
Rebecca Aroon Gill