Rebecca Dsouza

• Lead team by inspiring them and providing regular feedback, coaching, and professional development.
• Experienced in team performance coaching and mentoring, people management and leadership
• Self-motivated, with strong ability to work both independently and with teams and managers as appropriate
• Coordinating order fulfillment process
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Created and reviewed invoices to confirm accuracy.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Generated customer satisfaction surveys to analyze results into action plans.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Addressed potential cancellations and offered catered solutions to retain accounts.

• Processing monthly orders received from branch and distributors, Checking, and ensuring all orders are connected in CITRIX system accurately
• Coordinating with Bridgestone Japan in relation to additional orders, cancelled orders and if there are any issues in monthly ordering
• Updating product wise pricing and ensuring payment terms are maintained for each market accurately
• Monitoring price list in the system to make sure all products are active and can be produced and supplied by factories
• Informing branch and distributors if there are any discontinued or new products which can be included in product line up for future ordering
• Support sales team in writing proposals and closing contracts
• Working on CAPS system for half yearly budgeting
• Communicating with branches and BSJ Japan to accurately forecast budget plan for next 5 years
• Organizing company files and creating support system to decrease workload and increase productivity.

• Prepare reports, presentations, memorandums, proposals and correspondence
• Experience in using SAP and other similar systems
• Shipping Documentation work for overseas clients, mainly in Middle East Area
• To assist in preparation of annual budget, monthly performance reports, quarterly special reports, year-end budgeting and financial analysis works for management review
• Maintain records of various contracts and clients
• Responsible for maintaining a record for payments made in foreign currencies and performs audit functions, if assigned
• Liaising with staff in other departments and with external contacts; in particular Accounting and Documentation
• To establish good communication with client and customers by attending to customer queries and by resolving issues in an efficient manner.

As an HR- Administrative Assistant

• Attending to all incoming calls and transfer calls to concerned person.
• Updating visa medicals details for all DP World staff in Oracle HR.
• Issuing Salary Certificates to the requested staff.

HR -Recruitment

• Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
• Entering CVs for various posts on Sniper Hire System
• Carrying out assessment test and brief interviews for candidates.
• Provide clear instruction to job seekers visiting the department.
• Handling offer Letters and medical of new employees

• Computer operation mainly on FACTS package
• Checking Salary Sheets and Labor charges on a daily basis.
• Reviewed employee timecards, itineraries, computed wages and deductions.
• Processed new employee data and personal information in the company database for inclusion in payroll; noted exemptions, transfers, terminations and resignations.
• Kept track of employee leaves; maintained and updated payroll records, deductions and change in status; issued employee paychecks and pay slips.
• Processing purchase and sales invoices, for international companies.
• Handling cheques as and when ready in an accurate and confidential manner.
• To ensure all financial transactions occur in the strict confidentiality and are in accordance to Interiors International policies and procedures.
• Filing Customer Credit Notes, Invoices and Receipts in the database through proper classification