Rebecca Nantongo
Aldhannah City
Summary
- I am a highly experienced professional working as a Security Lady guard under Customer care, Administrator, Receptionist, CCTV Operator with 7 years of proven work experience. My current and previous experience in Administration , Customer care in road transport, airport sector, hotels and embassies adds exceptional work experience in multiple work sectors.
- A self motivated,reliable neat with exceptional interpersonal, strong leadership, and communication skills who works effectively in a team and independently with a passion for delivering outstanding customer service to meet organizational goals. I have strong problem-solving abilities with the capacity to remain calm and composed in challenging situations. I have skills in multitasking and prioritizing tasks effectively while maintaining attention and accuracy to detail. I have excellent knowledge of computer systems, and am able to work in a dynamic environment.
- I am willing to learn new experiences and also use my past work experience to run the company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security lady guard
ADNOC HOUSING COMPLEX, Securiguard Middle East LLC
Aldhannah city, United Arab Emirates
02.2020 - Current
- Team leader managing a group 30 employees and also am a wise woman for lady's accomodation. Responsible for checking and reporting HSE issues to management and HSE OFFICER. Am also managing daily guests over 100 people per a day.
- I was awarded a certificate of the best employee of the month of January 2025. This was due to my hard work and diligence.
- Responding to emergency issues by by providing first aid,CPR using AED, fire extinguisher and evacuation.
- Administrative work, making daily reports and data management for daily visitors and maintenance.
- Data entry in ADNOC system(GS) general support.
- Location data update and Protection.
- Access control.
- Reporting incidents and maintenance issues to the control room.
- Greeting and directing visitors with a smile
- Addressing visitors' inquiries and special requests.
- CCTV surveillance monitoring and control systems Operator
- Patrolling premises to identify any maintenance issues.
Security lady guard
Emirates palace Hotel, Securiguard Middle East LLC
Abudhabi, UAE
05.2019 - 02.2020
- Monitoring guests who enter and leave the hotel.
- Welcoming and greetings guests
- Monitoring location through Patrolling and cctv surveillance
Security Lady guard
Al Bateen Airport
05.2019 - 09.2019
- Access control ie scanning luggage and people.
- Greetings and directing Customers
- Responding to emergency cases
- Patrolling premises and writing both incident and Patrolling reports.
Security lady guard
Sheikh Zaid Grand Mosque Abudabi, Securiguard Middle East LLC
UAE
11.2018 - 05.2019
- Successfully balanced multiple tasks, such as managing reservations, seating guests, and giving directions and inquiries to guests.
- Proven ability to handle large customer volumes while staying organized and efficient. While working here, I managed to control 1000 per day. I was always praised by my supervisor for always remaining calm and multitasking.
- Maintained a professional and friendly attitude while working with guest.
Security lady guard
Etihad Airways Al Ain, Securiguard Middle East LLC
Al Ain City, Abudhabi
06.2018 - 12.2018
- Managed access control
- Data entry and Data management
- Cctv monitoring and surveillance for the safety of employees and guests
- Patrolling premises
Event security
ADNEC (Abudhabi National Exhibition Center)Securiguard Middle
Abudhabi UAE
12.2017 - 07.2018
- Access control
- Security screenings through scanning machines both with metal hand detectors and body search for ladies.
- Patrolling premises for maintenance issues
- I managed to control a crowd of over 10000 people every day.
- Responding to emergencies through providing first aid.
Front Desk Representative
Sheraton Hotel Kampala Uganda
Kampala, Uganda
03.2013 - 12.2014
- Working as a Front Desk representative, receiving and answering customer calls and queries, problem-solving, Alert, communication both written and spoken, practicing patience. Analytical with interpersonal skills.
Office Secretary
Uganda Embassy, Juba South Sudan
Juba, South Sudan
01.2011 - 01.2012
- Handle administrative tasks, for example, managing schedules and organizing meetings to handle correspondence and preparing reports.
- Managing travel arrangements.
- Coordinating meetings and events.
Station Manager/ Dispatch Manager
Yellow Taxi, Uganda Kampala
Kampala, Uganda
01.2009 - 11.2011
- Organize deployment strategy based on field personnel and urgency of requests.
- Prepare and update field units and route schedules.
- Logging calls and service requests
- Reporting car maintenance issues to higher management.
- Sending cab drivers to the field
- I managed to lead a group of 50 employees who were diligent in their work. The company made a lot of profits through the sales made.
- I also managed to lobby a transport contract for the company in the ministry of Trade and Tourism. This contract helped the company to achieve abnormal profits.
Data entrant
National Resistance Movement (NRM)
02.2010 - 08.2011
- Database management, maintaining data confidentiality, ensuring data accuracy, maintain customer accounts, collecting information, updating existing data.
- Field work and data gathering from communities.
Education
Bachelor of Arts - Development Studies
Mbarara University of Science And Technology
Uganda 09-2010
High School Diploma -
Kasubi Secondary School
Kampala M, Uganda 12-2003
Skills
Administrative skills
Customer Service
Computer skills
Communication both verbal and written English
Multi-tasking
Organizational skills
Interpersonal
Flexibility
Professionalism
Time management
Interpersonal skills
Adaptability
Problem-solving
Teamwork
Attention to detail
Creativity
Work ethic
Multi lingual
Certification
- First Aid, NMC HOSPITAL December 2023
- Nursing Assistant and care giver, Infinity technical Institute June 2022 - August 2023
- Floor Warden, Adnoc December 2024
- HSE Induction for ADNOC Business Centre, ADNOC December 2024
- Diploma in Occupational Health and Safety, ALISON (84) February 2025 - April 2025
- Diploma in Transport Management, ALISON (95) April 2025 - April 2025
- Basic Security guard, National Security Institute, Abudhabi June 2021 - June 2021
- Monitoring and Control Systems Operator, National Security Institute, Abudhabi January 2019 - January 2019
- Fire Safety, Highfield (Intenational level) April 2025 - April 2025
- Emergency First Aid and use of AED, Highfield (Intenational level) April 2025 - April 2025
- Security gaurd Training, Tetweer Security Training Institute (82) May 2024 - May 2024
- Defensive Driving, Ebenezer Driving School (Pass) April 2014 - July 2014
Languages
English - Fluent
Luganda - Native Speaker
Arabic - Basic
Swahili - Basic
Interests
Netball, swimming, Athletics, Writing and reading news and novels
Accomplishments
1)Team leader managing a group 30 employees and also am a wise woman for lady's accomodation.
2) I managed giving first aid to injured guests on scheduler locations.
Timeline
Security lady guard
ADNOC HOUSING COMPLEX, Securiguard Middle East LLC
02.2020 - Current
Security lady guard
Emirates palace Hotel, Securiguard Middle East LLC
05.2019 - 02.2020
Security Lady guard
Al Bateen Airport
05.2019 - 09.2019
Security lady guard
Sheikh Zaid Grand Mosque Abudabi, Securiguard Middle East LLC
11.2018 - 05.2019
Security lady guard
Etihad Airways Al Ain, Securiguard Middle East LLC
06.2018 - 12.2018
Event security
ADNEC (Abudhabi National Exhibition Center)Securiguard Middle
12.2017 - 07.2018
Front Desk Representative
Sheraton Hotel Kampala Uganda
03.2013 - 12.2014
Office Secretary
Uganda Embassy, Juba South Sudan
01.2011 - 01.2012
Data entrant
National Resistance Movement (NRM)
02.2010 - 08.2011
Station Manager/ Dispatch Manager
Yellow Taxi, Uganda Kampala
01.2009 - 11.2011
Bachelor of Arts - Development Studies
Mbarara University of Science And Technology
High School Diploma -
Kasubi Secondary School