Rebecca Susan D’silva
Sharjah
Summary
Highly motivated and results-driven professional with a strong background in export operations, sales coordination, and customer service. Over 3 years of diverse experience working in fast-paced, dynamic environments. Currently serving as an Executive in Export Operations & Sales at RAK Ceramics PJSC, responsible for managing international customer orders, overseeing logistics, and contributing to the development of sales strategies. Prepares monthly sales plans, tracks key performance metrics, and ensures customer satisfaction through efficient order fulfillment processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive
RAK Ceramics PJSC
01.2023 - Current
- Manage international orders, oversee logistics, address order fulfillment issues, and track sales metrics while ensuring profitability and adapting to market trends
- Create sales plans, manage international orders, and collaborate with the team to set targets and optimize performance
- Manage international orders, ensuring timely processing and delivering exceptional customer service throughout
- Oversee logistics, coordinate shipping schedules, and resolve issues related to order fulfillment
- Manage pre- and post-sales operations, including pricing strategies across product lines, to achieve profitability targets while considering competition
- Track sales metrics, manage product portfolios, and analyze performance to identify improvements and capitalize on market opportunities
Sales Coordinator
Danube Building Materials
01.2021 - 12.2022
- Specialized in preparing quotations, proposals, and sales contracts for the Gypsum, Plywood, and Timber product divisions, while also developing pricing strategies to boost sales and profitability
- Additionally, I coordinate with marketing, finance, and logistics teams to ensure timely deliveries and improve customer satisfaction through effective communication and efficient operations
- Responsible for preparing quotations, proposals, and sales contracts for the Gypsum, Plywood, and Timber divisions, while also developing pricing strategies to enhance sales, increase profitability, and maintain customer relationships
- Collaborate with marketing, finance, and logistics teams to ensure timely product delivery, prepare sales reports, forecasts, and presentations, and provide administrative support to the sales team
- Communicate with clients to understand their needs, provide relevant product information, address concerns, and improve productivity through better customer feedback response
- Coordinate logistics teams to ensure timely order delivery, track shipment schedules, resolve any logistical issues, maintain inventory records, and continuously optimize logistics processes for improved customer satisfaction
Sales and Service Specialist
Citibank NA
01.2020 - 01.2021
- Skilled in navigating multiple computer systems to manage customer sales and service, providing expert product insights, and utilizing consultative techniques to close sales effectively
- Expertly navigated multiple computer systems to handle customer sales and service requests seamlessly
- Delivered in-depth knowledge of products, services, and competitor activities, guiding customers to make informed purchasing decisions
- Employed consultative selling methods, using probing questions to overcome objections and effectively close sales
Education
Bachelors - Banking and Insurance
St. Andrews College
Skills
- Customer Relationship Development
- Supply Chain Management
- Product Portfolio Management
- Demand Planning
- Export & Commercial Operations
- Customs Knowledge
Certification
YES
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Executive
RAK Ceramics PJSC
01.2023 - Current
Sales Coordinator
Danube Building Materials
01.2021 - 12.2022
Sales and Service Specialist
Citibank NA
01.2020 - 01.2021
Bachelors - Banking and Insurance
St. Andrews College
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