Redouane Choklati
Vancouver
Summary
Dynamic and results-oriented professional with extensive experience in luxury retail, hospitality, and airline operations. Proven track record of delivering exceptional customer service, driving sales, and fostering positive team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Economy Cabin Supervisor
Fly Dubai
Dubai
04.2019 - Current
- Lead and motivate cabin crew, fostering a positive environment.
- Coordinate pre-flight preparations and handle in-flight situations.
- Implement innovative strategies to enhance passenger satisfaction, elevate service quality
Flight Attendant
Fly Dubai
Dubai
06.2016 - 04.2019
- Coordinated pre-flight briefings with the captain to prioritize passenger safety and security.
- Pre-boarding checks, engaged passengers with clear demonstrations on emergency equipment usage.
- Demonstrated strong sales skills, effectively upselling onboard products.
Senior Sales Associate
BURBERRY STORE DUBAI MALL
DUBAI
01.2016 - 06.2016
- Provided leadership and guidance to the sales team, ensuring seamless operations on the shop floor.
- Oversaw daily activities, product displays, and inventory management.
- Collaborated with management to implement sales strategies and achieve targets.
- Acted as a liaison between frontline staff and management, facilitating effective communication and problem resolution.
Sales Executive / Fashion Advisor
BURBERRY STORE DUBAI MALL
DUBAI
02.2015 - 01.2016
- Welcome and assist high-end clientele, providing personalized service and expert fashion advice.
- Utilize deep fashion knowledge to promote Burberry's luxury products, ensuring customer satisfaction..
- Maintain visual merchandising standards and stay updated on fashion trends.
Floor Senior
The Address Hotel, Restaurant: CUT by Chef Wolfgang Puck
DUBAI
09.2013 - 01.2015
- Excelled in a fine dining environment at CUT by renowned chef Wolfgang Puck.
- Achieved high scores on LQA mystery shopper assessments and received accolades on TripAdvisor.
- Provided training to new colleagues, ensuring adherence to fine dining standards.
- Demonstrated extensive knowledge of the menu and product offerings, delivering personalized dining experiences to discerning guests.
Education
High School Level
Casablanca, MoroccoCQPHT Professional Diploma in Hospitality
Casablanca, MoroccoISST Du Cuir Professional Diploma in Leather Work
Casablanca, MoroccoSkills
Communication Skills
Attention to Detail
Ability to Learn Quickly
Flexibility and Adaptability
Good team player
Leadership and Mentoring
Certification
• Passed successfully with 100% (Safety Equipment & Procedures) First aid -2023
• Flydubai cabin crew champion-2022
• The best seller in Burberry for Q2 in 2016
Date of birth
- 21-08-1990
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Hobbies and Interests
- Travel, Cooking, Sport
Timeline
Economy Cabin Supervisor
Fly Dubai
04.2019 - Current
Flight Attendant
Fly Dubai
06.2016 - 04.2019
Senior Sales Associate
BURBERRY STORE DUBAI MALL
01.2016 - 06.2016
Sales Executive / Fashion Advisor
BURBERRY STORE DUBAI MALL
02.2015 - 01.2016
Floor Senior
The Address Hotel, Restaurant: CUT by Chef Wolfgang Puck
09.2013 - 01.2015
High School Level
CQPHT Professional Diploma in Hospitality
ISST Du Cuir Professional Diploma in Leather Work
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