Assistant Manager, Operations & Administration
Bank of Baroda
1 2012 - 12.2022
- I ensured full compliance with operational procedures and regulatory requirements mandated by the Reserve Bank of India (RBI) and the Bank's Head Office
- Managed daily cash transactions of 1 crore (INR), including processing 400 clearing cheques, handling over 800 cash slips, and executing 100 interbank and intrabank transactions without errors
- Oversaw the opening of over 500 accounts during the Financial Inclusion campaign, garnering over 1 crore (INR) through Government deposit schemes
- Led a team of 58 nodal officers in Kochi, enhancing digital banking offerings and engaging 10,000 customers in digital transactions
- Achieved high customer satisfaction through exceptional service delivery, leading to a 60% reduction in follow-up inquiries and increased customer retention.
