Reeja Susan Kurian
Bur Dubai,United Arab Emirates
Summary
Empathetic and patient focused pharmacist offering 11 years of multi-faceted work experience in retail and hospital settings with strong pharmacological background, profound knowledge of pharmaceutical regulations coupled with standards of quality patient care, conduct, ethics and aspiring to be a Prescriber pharmacist.
Overview
11
11
years of professional experience
6
6
Certification
Work History
Pharmacist
Aster Pharmacy
Dubai, United Arab Emirates
10.2016 - Current
- Received prescriptions and assessed medical history, dosing, prescription accuracy and safety.
- Dispensed medications and educated patients on optimal dosage, methods of administration, storage and medication adherence.
- Advised patients on drug interactions and contraindications, minimizing likelihood of side effects.
- Dispensed over-the-counter medicines, diagnostic and therapeutic aids thus providing advice to customers on effective usage.
- Provided knowledgeable clinical and nutritional advice to improve patients' everyday lifestyle conditions and nutritional choices.
- Responded quickly and asked well-rounded questions to identify issues, offered detailed medication advice and services based on patient needs.
- Dispensed controlled and semi-controlled drugs with accurate documentation and vigilance.
- Educated customers through emails and calls offering professional product and drug information.
- Single-handedly managed business WhatsApp chat, emails and outbound calls with professional and helpful responses, thus improving the emerging e-pharmacy business.
- Resolved complaints with proactive problem-solving, analysis as well as established clear and effective communication.
- Established clear and effective customer service policies and internalized customer voice to increase satisfaction and pharmacy loyalty.
- Handled complaint escalations and boosted customer satisfaction scores through prompt and knowledgeable issue resolution.
- Managed the e-pharmacy project delivering medical catalogue content for pharmaceutical, non-pharmaceutical products with appropriate description, direction and precision in product details.
- Published engaging, informative, keyword rich healthcare catalogue content and blogs to the e-pharmacy website to educate customers about products and health awareness topics.
- Managed pharmacy inventory, expiry and liaised with suppliers to ensure adequate stock levels.
Pharmacist
Muthoot Healthcare Private Ltd
Kozhencherry, Kerala, India
05.2013 - 10.2016
- Dispensed medications and other pharmaceutical preparations in compliance with legal, ethical and professional standards of pharmacy practice.
- Responded to queries regarding dosages, indications and drug availability, communicating clearly with patients from range of backgrounds.
- Dispensed and procured medicinal products and supplies used in hospital setting, guaranteeing accuracy.
- Supervised and maintained records of all pharmacy transactions and verified safety and accuracy of physician orders, maintaining high quality of practice.
- Responded to queries regarding dosages, indications and drug availability. Monitored and counselled chronic disease patients, maximizing treatment efficacy.
- Managed stock, ordering supplies of medicines within the time-frame. Ensured safe and secure storage of all medicines and hospital supplies.
- Directed 15 technical staff providing high-quality medication advice and patient counselling.
Education
Master of Business Administration - Distance Education - Health Care
Muthoot College of Allied Sciences &
Management Studies, Kozhencherry, India05.2015
Bachelor of Science - Pharmacy
Pushpagiri College of Pharmacy
Perumthuruthy, Tiruvalla, India04.2013
Skills
- Eloquent communication
- Leadership
- Customer Insights
- Subject Matter Expertise
- Emotional Intelligence
- Mentoring and training
Patient Care Skills
- Active & empathetic listening
- Patient medication counselling
- Prescription Management
- Drug interactions management
- ADR reporting & management
- Non-Pharmaceutical Intervention
- Drug Formulary updates
- Documentation & trackers
- Patient Safety compliance
- Patient confidentiality
Technical Skills
- MS Excel & PowerPoint
- MS Teams & Outlook
- MS AX Dynamics
- MS Power BI
- HCL Commerce / CEBS
- Magento 2.0
- MartJack / Capillary Technologies
- Retail POS
- Canva
- Wordpress
- FileZilla Client
- Hermes
- Mediware
Certification
- KAPS certified
- OET Gold Badge
- Registered Pharmacist at Kerala State Pharmacy Council
- Licensed Pharmacist at Dubai Health Authority
- Basic Life Support
- BMJ Learning - Common Respiratory Conditions
- HubSpot SEO II Certified
Rewards & Recognition
- Best Outgoing Student - Pushpagiri College of Pharmacy, Batch 2008-12.
- Aster Ambassador Award 2019
- Game Changer, Operational Excellence Award 2023, Aster Retail
CREATIVE SKILLS
- Creative writing
- Problem solving
- Assortment planning
- Category building
- Search engine optimization
- User Experience
- Suggestive selling
- Keyword research
- Healthcare Blogging
Personal Dossier
- DOB: 20.04.1991
- Nationality: Indian
- Langauges: English, Malayalam, Hindi
Work Values
- Respect
- Integrity
- Loyalty
- Ownership
- Teamwork
Timeline
Pharmacist
Aster Pharmacy
10.2016 - Current
Pharmacist
Muthoot Healthcare Private Ltd
05.2013 - 10.2016
Master of Business Administration - Distance Education - Health Care
Muthoot College of Allied Sciences &
Bachelor of Science - Pharmacy
Pushpagiri College of Pharmacy
- Registered Pharmacist at Kerala State Pharmacy Council
- Licensed Pharmacist at Dubai Health Authority
- HubSpot SEO II Certified
- BMJ Learning - Common Respiratory Conditions
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