Reem Al Blooshi
Abu Dhabi
Summary
As a results-driven and client-focused professional with outstanding time management skills, I am seeking a challenging position within a progressive organization to further my professional growth and leverage my talents. Conscientious Unit Manager proudly offering over [Number] years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills.
Overview
17
17
years of professional experience
Work History
Unit Manager
AL Maryah Community Bank
07.2022 - Current
- Develop comprehensive business strategies in collaboration with executive team members
- Formulate policies aligned with overall organizational strategy and implement effective procedures and standards
- Enhance client satisfaction through organized customer service activities
- Ensure compliance with national and international laws, including data protection
- Supervise the organization-wide adoption of cutting-edge technology solutions
- Maintain strong connections with clients, partners, and stakeholders
- Assess risks and oversee quality control activities
- Motivate and coach teams to enhance productivity and engagement
- Provide detailed reports on operational effectiveness with improvement suggestions
- Direct and manage Central operations activities, including Branch Procedures, Checks/Payments, Account creation and administration, Card Services, Treasury activities, and Money for trade
- Identify areas for improvement and implement strategic remedies for growth
- Inform branches and headquarters about best practices, market research, commercial prospects, and needs
- Address customer and staff satisfaction issues promptly
- Uphold the highest ethical standards and comply with relevant rules and laws
- Network to enhance branch and company visibility and standing
- Assess local market conditions, identify sales opportunities, and develop forecasts, financial objectives, and business plans
- Achieve and exceed goals and metrics
- Budget and allocate funds appropriately.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
Assistant Manager
AL Maryah Community Bank
06.2021 - 07.2022
- Control the creation of loan applications and monitor portfolio performance
- Coordinate with the global financial network and other departments for efficient operations
- Maintain excellent customer service and reduce financial risk
- Assist in developing and directing operational activities
- Verify and sign Alpha Swift communications against their source
- Verify payment details for accuracy and completeness
- Identify market prospects and prepare management reports for industry research
- Analyse company goals and ensure the right product mix in customer interactions
- Manage client communication and counselling and prepare required documentation.
Senior Operation Administration Officer
FAB, Al Ain
09.2014 - 07.2019
- Verify quick communications against source documents and ensure accurate payment details
- Advise banks in the UAE to adopt the Central Bank's internal position for payments above AED 1 million
- Coordinate with senior dealers for net bank position and advise on significant fund transfers
- Track transactions above AED 50,000 in all currencies, compute commission, and reconcile with daily counter rates
- Plan and oversee strategic, operational, and administrative programs.
Senior Operation Administration Officer
NBAD, AL Ain CT
09.2014 - 07.2019
- Verify, process, review, control, reconcile, and report on all payments-related actions
- Manage cash, treasury transfers, and maintenance
- Reconcile transactions, accounts, and messages
- Report questionable transactions from an AML perspective
- Investigate and respond to counterparty and correspondent bank questions
- Prepare MIS and reconcile EOD Reports
- Participate actively in UATs and projects implementing new goods, services, processes, procedures, and systems.
Retail Banking Advisor
NBAD, Al Ain CT
07.2012 - 07.2014
- Manage, hire, and train employees, and implement innovative goods, services, and procedures
- Handle complex consumer inquiries and demands
- Promote the bank in the community and build connections
- Ensure the best services are offered efficiently and adhere to bank rules and procedures
- Manage workflow, monitor risks, and adhere to control procedures
- Open and close the branch, meet sales targets, and manage budgets
- Write reports and keep financial and statistical records.
Operation Administration Officer
NBAD- Al Ain Civic Center.
01.2008 - 01.2009
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Credit Department
NBAD Al Ain New Branch
06.2007 - 01.2008
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Education
Bachelor’s degree - Banking & Finance
Emirates Institute for Banking and Financial Studies
Skills
- Supply Management
- Nurse Scheduling
- Safety Enforcement
- Medication Monitoring
Timeline
Unit Manager
AL Maryah Community Bank
07.2022 - Current
Assistant Manager
AL Maryah Community Bank
06.2021 - 07.2022
Senior Operation Administration Officer
FAB, Al Ain
09.2014 - 07.2019
Senior Operation Administration Officer
NBAD, AL Ain CT
09.2014 - 07.2019
Retail Banking Advisor
NBAD, Al Ain CT
07.2012 - 07.2014
Operation Administration Officer
NBAD- Al Ain Civic Center.
01.2008 - 01.2009
Credit Department
NBAD Al Ain New Branch
06.2007 - 01.2008
Bachelor’s degree - Banking & Finance
Emirates Institute for Banking and Financial Studies
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