Summary
Overview
Work History
Skills
Interests
Timeline
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Reem AlDahmani

Reem AlDahmani

teller | customer service | call center
Ajman

Summary

I am seeking a position in a respected and growth-oriented environment that presents both challenges and opportunities to enhance my knowledge and skills. My goal is to gain valuable experience, advance my career, and contribute effectively to the organization’s success.

Overview

2
2
Languages

Work History

Teller

Finance
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Call Center

  • Boosted overall call center performance by delivering targeted coaching and constructive feedback to team members, resulting in improved individual and team outcomes.
  • Maintained and analyzed accurate records of team metrics and performance data to identify trends, inform decision-making, and drive continuous improvement initiatives across the call center.
  • Managed high volumes of inbound and outbound calls with professionalism, consistently ensuring a high-quality customer experience, and maintaining service level standards.

Customer Service Cashier


  • Provided excellent customer service by assisting with inquiries, resolving complaints, and maintaining satisfaction.
  • Collaborated effectively with team members to ensure smooth operations and efficient workflow.
  • Applied problem-solving skills to address customer issues promptly and professionally.
  • Communicated clearly with customers to enhance their overall experience.

Skills

  • Technical Skills: Proficient in computer use, Microsoft programs, and accurate data entry

  • Cash Handling Accuracy: Skilled in managing cash, electronic payments, and maintaining high attention to transaction details

  • Compliance & KYC Knowledge: Experienced in following procedures and ensuring compliance with verification processes

  • Teamwork & Collaboration: Able to work effectively within a team, supporting colleagues to achieve goals

  • Continuous Self-Development: Committed to personal growth and ongoing career development

  • Customer Communication: Strong ability to communicate clearly and professionally with customers

  • Problem Solving: Skilled in identifying issues and providing effective solutions

Interests

Photography & traveling

Timeline

Teller

Finance

Call Center

Customer Service Cashier

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Reem AlDahmaniteller | customer service | call center