Reem Alketbi
social work
Abu Dhabi
Summary
Experienced social work intern with three month of training in Amana healthcare. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level social work position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Patient and Family Officer
Amana Healthcare Center Mubadala
10.2023 - Current
- In Amana healthcare, We Contributed to maintaining high-quality patient service levels by providing prompt responses to inquiries while respecting confidentiality
- The key was to ensure patients are in full satisfaction with quality of the service.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction
Front Desk Executive
NMC Hospital Abu Dhabi
06.2022 - 01.2023
- Greeting clients and setting a positive office atmosphere
- Replying to the phone, taking messages, and redirecting calls to respective offices
- Scheduling and confirming appointments, meetings, and events
- Currently working as a front desk executive at Nmc hospital, I have one year of experience in Nmc hospital working in many departments such as radiology, urgent care, and physiotherapy
- Nmc offered me the position of VIP coordinator.
Intern
Emirates Red Cresent
03.2020 - 04.2020
- Internship in the volunteer department as a social worker to communicate with people of determination to provide support care based on their needs in this organization
- Interacted with customers by phone, email or in-person to provide information.
Intern
Amana Healthcare Center
06.2019 - 07.2019
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Bachelor of Science - Social Work
Abu Dhabi Womens College
Abu Dhabi, UAE 09.2018 - 09.2021
Diploma - Psychology
Al Bayan Institute Education Support Services
Abu Dhabi, United Arab Emirates 03.2024 - 05.2024
Skills
- Motivational interview
- Positive psychology
- Behavioral Activation for Depression
Certification
BSC of health science ( social work).
Clinical Interests
Chronic Healthcare conditions, Islamic applications of evidence based therapies for common mental health conditions, Social Anxiety Disorder and OCD.
References
- Dr. John Roberts, supervisor, HCT social work department, sroberts@hct.ae, +971504972638
- Dr. Vasintha Veeran, Head of a social work department, vveeran@hct.ae
Timeline
Diploma in psychological health
05-2024
Diploma - Psychology
Al Bayan Institute Education Support Services
03.2024 - 05.2024
Patient and Family Officer
Amana Healthcare Center Mubadala
10.2023 - Current
Front Desk Executive
NMC Hospital Abu Dhabi
06.2022 - 01.2023
BSC of health science ( social work).
09-2021
Intern
Emirates Red Cresent
03.2020 - 04.2020
[Amana Healthcare] Training - [18/07/2022]
08-2019
Intern
Amana Healthcare Center
06.2019 - 07.2019
Bachelor of Science - Social Work
Abu Dhabi Womens College
09.2018 - 09.2021
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