REEM HESHAM ALKHOORI
Dubai
Summary
Detail-oriented professional with exceptional multitasking and communication skills. Experienced in recruiting top-tier talent and adept at collaborating with team members. My objective is to apply my expertise to effectively fulfill responsibilities and contribute to achieving challenging tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Dragon Oil
11.2021 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Senior HR Associate
Americana Group
01.2020 - 10.2021
- Managed the recruitment process, including screening all resumes for open job positions.
- Crafted comprehensive job descriptions, clearly outlining the necessary skills and qualities expected in successful job applicants.
- Handled probation forms, confirmation letters, and updates in Oracle for all employees.
- Maintained and organized all human resource files.
- Ensured up-to-date employee records, including new hire information and employment status changes.
- Assisted in developing human resource procedures and policies.
- Facilitated the onboarding and induction of new employees.
- Provided timely and professional responses to employee and manager inquiries, effectively resolving issues.
- Generated basic and standardized HR reports.
Senior Teller
Noor Bank
01.2018 - 01.2020
- Assisted customers with various transactions, including deposits, withdrawals, and payments, while addressing complaints and resolving account discrepancies.
- Provided comprehensive information to customers about bank products and services.
- Maintained accurate records of transactions, bank supplies, and customer data, ensuring data integrity.
- Utilized software to track and report on bank information.
- Strictly adhered to all financial and security regulations and procedures set by the bank.
Customer service representative
Tas-heel
01.2016 - 01.2018
- Managed various government applications, including MOHER, MOI, and Immigration Ext.
- Monitored data, generated reports, and proposed enhancements for improved user experience and customer service.
- Demonstrated a deep understanding of customer needs and consistently enhanced customer satisfaction by collecting and analyzing feedback.
- Collaborated closely with the call center team to support the resolution of escalated cases.
- Conducted diverse transactional activities for multiple national institutions and government departments.
Education
BBA - Quality & Strategic Management, Human Resources
Higher Colleges of Technology
Sharjah2018
Skills
- Social Media Platforms
- Client Requirements
- Benefits Negotiation
- Building Partnerships
- Computer Proficiency (Windows and Mac)
- Effective Problem Solver
- Strong Listener
- Team Player
Certification
- CIPD Level 3 Certificate in Human Resource Management
Timeline
Talent Acquisition Specialist
Dragon Oil
11.2021 - Current
Senior HR Associate
Americana Group
01.2020 - 10.2021
Senior Teller
Noor Bank
01.2018 - 01.2020
Customer service representative
Tas-heel
01.2016 - 01.2018
BBA - Quality & Strategic Management, Human Resources
Higher Colleges of Technology
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