Reem Basheer
Ajman,UAE
Summary
Accomplished professional with expertise in process improvement, performance tracking and evaluations, and goal development planning. Demonstrated proficiency in training and development, staff appraisals, and KPI management. Committed to driving organisational success through strategic planning and continuous improvement initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Institutional development Executive
RAK Tourism Development Authority
Ras Al Khaimah, UAE
01.2020 - Current
- Evaluated metrics to assess content performance and adjusted strategy to enhance engagement.
- Optimizer team training and staff development.
- Ensured quality of workmanship by tracking performance and KPIs.
Quality Assurance Coordinator
Abu Dhabi Islamic Bank
Sharjah, UAE
03.2014 - 09.2019
- Supported timely, quality product release through diligent production analysis and evaluation.
- Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
- Investigated complaints by assessing conversion recordings, taking disciplinary actions if necessary.
- Implemented improvements to call centre processes by monitoring customer reviews, evaluating phone scripts and assessing employee feedback.
Education
Master of Business Administration - Human Resource Management
Ajman University
Bachelor of Business Administration - General Business Administration
Ittihad University
Skills
- Process improvement
- Performance tracking and evaluations
- Goal development planning
- Training and development
- Staff appraisals
- KPI management
Certification
- IELTS 6
- Certified Emergency First Response
- Future Foresight Certification
- Certified Tour Guide in the Emirate of Ras Al Khaimah
Languages
Arabic
English
Custom
6,C2
Affiliations
- Reading
- Painting
- Hiking
Timeline
Institutional development Executive
RAK Tourism Development Authority
01.2020 - Current
Quality Assurance Coordinator
Abu Dhabi Islamic Bank
03.2014 - 09.2019
Master of Business Administration - Human Resource Management
Ajman University
Bachelor of Business Administration - General Business Administration
Ittihad University
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