Reem Dhrooug
Al Ain
Summary
Seeks a responsible position as I qualification and experience to work in a challenging environment in an organization of international reputable and to strive hard with integrity and motivation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Tasheel
Data entry
01.2019 - Current
- Establishes entry priorities.
- Maintains data entry requirements by following data program techniques and procedures.
- Type in data provided directly from customers
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Scan documents and print files, when needed
- Keep information confidential
- Respond to queries for information and access relevant files
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
Real Health Center
Marketing
03.2018 - Current
- Writing reports, company brochures and similar documents.
- Assisting with promotional activities
- Helping to organize market research.
- Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success.
- Prepare and deliver promotions.
- Communicate directly with clients and encourage trusting relationships.
Johnson & Johnson
part time
03.2018 - Current
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Distributed advertising and marketing collateral to store locations.
Wadi Adventure
Guest Service
04.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw event operations to keep running smoothly.
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
Department of Economic Development
Receptionist
05.2014 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Al Nasr Publishing & Advertising
Secretary
07.2013 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Signature for Real Estates
Secretary
02.2012 - Current
- Answering telephone calls and if needed, directing callers to the appropriate personnel.
• Welcoming visitors to the office and introducing them to the appropriate personnel.
• Providing a range of reports depending on what is requested by the manager or sales associates.
• Preparing and emailing a report on weekly activities to agents.
• Distributing mail, faxes and overnight packages to the appropriate parties.
Education
J.D. - English Literature
Ain Shams University
Dubai04.2014
Skills
- Excellent Communication
- Active Listening
- Customer Satisfaction
- Customer Inquiries
- Customer Service
- Computer Skills ICDL, 2009
- Data Input
- Marketing and Advertising
- Consumer Behavior
*UAE driving license
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tasheel
Data entry
01.2019 - Current
Real Health Center
Marketing
03.2018 - Current
Johnson & Johnson
part time
03.2018 - Current
Wadi Adventure
Guest Service
04.2016 - Current
Department of Economic Development
Receptionist
05.2014 - Current
Al Nasr Publishing & Advertising
Secretary
07.2013 - Current
Signature for Real Estates
Secretary
02.2012 - Current
J.D. - English Literature
Ain Shams University
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