Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Reem  Elmaghraby

Reem Elmaghraby

Dubai,UAE

Summary

An accomplished and results-driven Operations Director with over a decade of experience in social media and events management, I specialize in optimizing processes, enhancing team performance and driving successful project outcomes. My career, ranging from Director of Accounts to Operations Director, has equipped me with expertise in managing multi-office operations, developing strategic frameworks and leading cross-functional teams. Known for delivering high-quality results in fast-paced environments, I have a proven track record in resource management, client servicing and risk mitigation. I excel in aligning business objectives with operational execution through strategic planning, operational improvements and effective team leadership.

Overview

15
15
years of professional experience

Work History

Operations Director

Boopin
Dubai , UAE
03.2024 - Current

• Led operational improvements and strategic planning aligned with company growth objectives.

• Streamlined processes across social media and creative departments to boost efficiency.

• Managed resource allocation, budgets and performance to maximize profitability and ensure timely project delivery.

• Facilitated cross-functional collaboration between regional teams for seamless project execution.

• Strengthened client relationships and managed vendor interactions for cost-effective, on-time delivery.

• Developed risk mitigation strategies to address potential project disruptions.

• Tracked and reported KPIs on project delivery, team utilization, and client satisfaction.

• Contributed to P&L calculations, aligning operational goals with financial forecasts.

Director of Accounts

Boopin
Dubai , UAE
06.2022 - 02.2024

• Served as the primary point of contact between clients and internal teams, ensuring smooth onboarding, project alignment, and business growth.

• ⁠Led the social media team in delivering successful campaigns and strategies for high-profile clients.

• Oversaw the creation of strategic briefs and managed high-level client meetings to ensure alignment and execution of initiatives.

• Facilitated collaboration between social media and creative teams, ensuring seamless strategy implementation and content delivery.

Operations Manager

SocialEyez
Dubai, UAE
10.2021 - 05.2022

• Directed the traffic and operations for video, design, and copywriting teams across multiple offices.

• Managed team resources, budget allocations, and operational flow, ensuring smooth collaboration between departments.

• Worked closely with finance to optimize budget utilization and project profitability.

Account Manager

SocialEyez
Dubai, UAE
03.2018 - 09.2019

• Developed and executed social media strategies, overseeing content creation, campaign management, and reporting.

• Integrated emerging social media trends to enhance the effectiveness of client campaigns.

• Defined KPIs and delivered comprehensive performance reports to clients.

Brand Manager

Holland House Mini Pancake
Dubai, UAE
09.2016 - 02.2018
  • Ensured the brand guidelines are met during events & day to day business management in all 4 locations
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
  • On ground support during events, managing client’s relationship & influencers

Project Executive - Sr. Project Manager

Sundance - Activations and Events
Dubai, UAE
05.2010 - 12.2015

Concerts:

  • Artists' liaison, meetings, correspondence, telephone contact
  • Briefing, Technical Support for creative/customized elements of the concert
  • Complete artist management from arrival to departure while managing professional their daily itinerary
  • Round the clock supervision on ground to ensure smooth communication between Client, staff and Artists.
  • Management and liaison with all sub-contractors and suppliers
  • In-charge of onsite cost control.
  • Liaising media coverage from photography to video and press & press management of the event
  • Amr Diab & Hussein Aljasmi Concert– Dubai 2014 (Planning, organizing & operation)
  • Omar Khairat – Dubai Concert 2012, 2014 (Planning, organizing &operation)
  • du World Music Festival – Dubai 2012 (Planning, organizing & operation).
  • Tamer Hosny Concert – Dubai 2012 (Planning, organizing & operation).
  • Mohammad Monir Concert – Dubai 2011 (Planning, organizing & operation).

Activations

  • Planning and organizing clients’ products launch in malls & road shows
  • Supervising the design concepts of the stands according to the client's brief
  • Liaising with the mall management to ensure smooth delivery and relations
  • Proposing creative solutions for mall activations
  • Manage the teams/hostess assigned to promote the projects
  • Ensure all requirements of the stands from design, branding & layout are as per the client brief
  • Liaise with finance to ensure all financial paperwork are in order
  • Responsible for planning & implementation of concerts, promotion campaigns & Exhibitions.
  • Assessing client's needs and ensuring they are met.
  • Launching and operating Comfort Promotion 2011 (Abu Dhabi – Dubai – Sharjah).
  • Du “Ramadan Iftar” – 2011 (Abu Dhabi – Dubai – Sharjah).
  • Du Bill Payment promotion campaign (6 months).
  • Road show (LG Dubai), Promotion campaigns (du).

Education

Associate of Science - Information Technology

American College of Dubai
Dubai,UAE

Skills

  • Strategic Planning & Implementation
  • Process Optimization
  • Budget & Resource Management
  • Client Relations & Servicing
  • Cross-Functional Team Leadership
  • Social Media Management
  • Performance Reporting & KPIs
  • Risk Management & Mitigation
  • Vendor & Stakeholder Management
  • Digital Content Creation
  • Event Planning & Management
  • Project Management

Languages

English
Fluent
Arabic
Fluent

Timeline

Operations Director

Boopin
03.2024 - Current

Director of Accounts

Boopin
06.2022 - 02.2024

Operations Manager

SocialEyez
10.2021 - 05.2022

Account Manager

SocialEyez
03.2018 - 09.2019

Brand Manager

Holland House Mini Pancake
09.2016 - 02.2018

Project Executive - Sr. Project Manager

Sundance - Activations and Events
05.2010 - 12.2015

Associate of Science - Information Technology

American College of Dubai
Reem Elmaghraby