An accomplished and results-driven Operations Director with over a decade of experience in social media and events management, I specialize in optimizing processes, enhancing team performance and driving successful project outcomes. My career, ranging from Director of Accounts to Operations Director, has equipped me with expertise in managing multi-office operations, developing strategic frameworks and leading cross-functional teams. Known for delivering high-quality results in fast-paced environments, I have a proven track record in resource management, client servicing and risk mitigation. I excel in aligning business objectives with operational execution through strategic planning, operational improvements and effective team leadership.
• Led operational improvements and strategic planning aligned with company growth objectives.
• Streamlined processes across social media and creative departments to boost efficiency.
• Managed resource allocation, budgets and performance to maximize profitability and ensure timely project delivery.
• Facilitated cross-functional collaboration between regional teams for seamless project execution.
• Strengthened client relationships and managed vendor interactions for cost-effective, on-time delivery.
• Developed risk mitigation strategies to address potential project disruptions.
• Tracked and reported KPIs on project delivery, team utilization, and client satisfaction.
• Contributed to P&L calculations, aligning operational goals with financial forecasts.
• Served as the primary point of contact between clients and internal teams, ensuring smooth onboarding, project alignment, and business growth.
• Led the social media team in delivering successful campaigns and strategies for high-profile clients.
• Oversaw the creation of strategic briefs and managed high-level client meetings to ensure alignment and execution of initiatives.
• Facilitated collaboration between social media and creative teams, ensuring seamless strategy implementation and content delivery.
• Directed the traffic and operations for video, design, and copywriting teams across multiple offices.
• Managed team resources, budget allocations, and operational flow, ensuring smooth collaboration between departments.
• Worked closely with finance to optimize budget utilization and project profitability.
• Developed and executed social media strategies, overseeing content creation, campaign management, and reporting.
• Integrated emerging social media trends to enhance the effectiveness of client campaigns.
• Defined KPIs and delivered comprehensive performance reports to clients.
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