Reem Mohammed
Dubai,United Arab Emirates
Summary
Professional with extensive experience in risk management and compliance, developed through positions at RAK Bank, Dubai Islamic Bank, and Ajman Bank.
Expertise includes local banking regulations, commercial law, and international banking policies, with a strong grasp of UAE Central Bank guidelines. Proven skills in anti-money laundering practices across the GCC and internationally, along with proficiency in forecasting analytics and budget analysis.
Focused on enhancing regulatory compliance and client relationship management to deliver strategic financial solutions in the banking sector.
Overview
22
22
years of professional experience
2002
2002
years of post-secondary education
Work history
Contract Financial Services Consultant
Canoups network
Dubai, UAE
06.2021 - 09.2025
- Analyzed client financial data to identify risk factors and growth opportunities, enhancing profitability.
- Provided tailored financial advice, leading to improved client satisfaction and retention rates.
- Developed and implemented strategies that increased client loyalty, resulting in 20% boost in retention metrics.
- Developed effective client relationships by providing exceptional customer service.
Team Leader- Retention
Ajman Bank
10.2016 - 02.2021
- Processes. Support various partners within Organization, Senior Markets, Compensation, Advanced Analytics, and Finance with relevant sales data and reports collected within CRM tool.
- Oversee opportunity pipeline data for commercial Sales team, working directly with senior management to improve and accelerate sales process, drive best practices and increase user adoption.
- Develop reports and dashboards to support specified processes, goals and key business metrics.
- Develops test and control scenarios to help measure incremental impact CRM /SDLC programs.
- Average Quality Scores per month and to document customer outcomes to add to knowledge of reasons.
- Lead/Facilitate enhancement projects, continuing to identify areas for improvement, standardization and growth in CRM platform.
- Provide optimum solution for after sales customers –Retained customers under consumer banking segment.
Retention CRM Analyst
Dubai Islamic Bank
08.2008 - 06.2016
- Analyzing customer position in line with credit, compliance and risk parameters.
- Assist in training development for end user and different Business Units.
- Gathers and analyzes information and provides recommendations to address and resolve business issues using CRM and components
- Provides support to data migration efforts for enterprise CRM program.
- Identify new business that could be introduced or cross sell to customers to enhance relationship & reduce the risk of customer attrition.
- Supporting and assisting the Management Information and IT department by the daily, monthly and yearly performance reports/each officer.
- Provides guidance concerning business implications of CRM project
Inbound Representative
RAK Bank, Dubai
03.2007 - 07.2008
- Provide excellent Customer Services and Sales & Marketing Services (Small and Medium Corporate Companies).
- Monitoring Customer Satisfaction Surveys and Ratings of Branches
- Maximizing the Sales performance to achieve the sales target of the branch during the year.
- Multi-Cultural Experience.
- Strong interpersonal skills.
- Knowledge of Learning & Development systems.
IPO Assistant
Mashreq Bank, Dubai BR
03.2004 - 01.2006
- Customer services assistant in IPO system (EITC –Telecom shares).
- Responsible for completing all the necessary documentation for accounts.
- Assisted customers with information pertaining to services provided by the bank & delivered the highest quality of customer service.
- Handling a variety of issues, problems and priorities simultaneously while reporting to management regularly with gathered information on the needs of all customers.
Education
Diploma - Certified Shariah Internal Auditing
CIBAFI Council
Bahrain 07.2025 -
Some College (No Degree) - Financial Crime and Money laundering
Dubai University
Dubai02.2014
Bachelor of Science - Computer Information System
Dubai University
Dubai06.2006
Skills
- Risk awareness, Compliance polices awareness – RAK bank/ DIB/ Ajman bank
- Local Banking, Commercial law and International banking policies – Dubai Islamic bank
- UAE- Central bank Regulations – Dubai Islamic bank
- Anti- Money laundering ( INTERNATIONAL/GCC Region)- Ajman bank/ Dubai Islamic bank
- Ethical hacking Regulations – Ajman bank
- Forecasting Analytics – Ajman bank
- Communication problem solving software
- Budget analysis
- Finance modeling
- Risk diversification strategies
- Regulatory compliance understanding
- Audit procedures knowledge
- Client Relationship Management
Languages
English
Fluent
Arabic
Fluent
French
Intermediate (B1)
Timeline
Diploma - Certified Shariah Internal Auditing
CIBAFI Council
07.2025 -
Contract Financial Services Consultant
Canoups network
06.2021 - 09.2025
Team Leader- Retention
Ajman Bank
10.2016 - 02.2021
Retention CRM Analyst
Dubai Islamic Bank
08.2008 - 06.2016
Inbound Representative
RAK Bank, Dubai
03.2007 - 07.2008
IPO Assistant
Mashreq Bank, Dubai BR
03.2004 - 01.2006
Some College (No Degree) - Financial Crime and Money laundering
Dubai University
Bachelor of Science - Computer Information System
Dubai University
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