Reem Mohammed Salama

• Responsible for Customers accounts.
• Make sure that the contacts information are accurate and updated.
• Follow up with Customers in Pre-sales and sales process.
• The Company’s Main activity in Unified Communication (Products such as, IP phones Polycom and Grand-stream – Complete VOIP and Call centre solutions –UCM –Servers and infrastructure devices –Storage and backup solutions).
• Providing Customer with the Most Updated specifications of products.
• Helping the Customer to get the optimum solution that adds value to his business.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Carried out day-day-day duties accurately and efficiently.

• Hold regular customer meeting where customers’ needs and complaints are discussed.
• Present regular reports about each Customer’s Connection.
• Follow and present regular reports about each customer’s Ticket in different departments.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked with VIP customers to understand needs and provide excellent service.

• Handle Complains -Open Ticket for Reported Network Problem.
• Solve the technical Issue or assign it to the concerned Team.
• Deal with devices such as : Huawie IPDslam ,NE20 ,NE40 routers and Customers’ Different Types of Modems.
• Dealing with Technologies such as MPLS VPNs/ WAN /ADSL/SDSL Cisco Devices.

• Open Que of Tickets with assigned areas all over Egypt.
• Handle Tickets -Distribute technicians each to assigned “Central Office”.
• Follow up with Technicians -solve Technical issues according to priority.
• Confirm with Customer after Fixing Line.
• Update Data of line on System if needed.

• Collect and update data of Customers.
• Make regular calls to arrange visits to customers’ premises.
• Make visits to Customers to show Company’s most updated products.
• Be aware of advantages of each product and show them to the customer according to his Company’s need or field.

• Received Cyber Security Engineering Diploma which allowe me to :

Complet professional development in :

CCNA

Ms Windows Server 2016

Linux

Python

CEH

• Completed professional development in 9-months Diploma Where I recived Technical Courses :

• Cisco courses :CCNA ,CCNP (R&S) ,QOS , Multicasting and Design
• Microsoft Course MCITP
• Linux fundamentals and Unix Fundamentals
• Project Management Fundamentals
• Database Fundamentals

and also Soft skills Courses :

Good project grade Excellent

Basics of Networking, IP Addressing, Routing, Switching And Wireless Technologies Are Taught in This Course. As Well As Introduction To Virtualization, QOS,VOIP And Cloud Engineering

TOT is the Certified Professtional training course that :

course that

• Qualified me to be able to design a curriculum out of any material

• Present it to adults Enhance presentation skills and Communication skills

• Professional development completed in routing part of CCNP