Reem Salama
Business Development Manager
Dubai
Summary
Creative cyber security Engineer offering 6 years of experience developing and implementing CCNA,Linux course curriculum. Proficient in evaluation, monitoring student performance and organizing examinations. Hardworking and energetic individual with excellent communication and supervisory skills.
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Business Development Manager
Milestones Technology
2024.09 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Freelance Instructor
Self Employed
3 2022 - 2024.06
- Collect needed material for course, able to organize class and maintain order, deliver information with simplicity
- Promoted positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Organized extracurricular activities that enriched students'' educational experience beyond classroom setting.
Network sales Engineer
Arkan Integrated Solutions
2015.01 - 2015.12
- The Company’s Main activity in Unified Communication (Products such as, IP phones Polycom and Grand-stream – Complete VOIP and Call centre solutions –UCM –Servers and infrastructure devices –Storage and backup solutions), Follow up with Customers in Pre-sales and sales process, Providing Customer with the Most Updated specifications of products, Helping the Customer to get the optimum solution that adds value to his business
- Streamlined sales processes by implementing CRM systems for efficient tracking of customer interactions, resulting in better time management and productivity.
CRM engineer
Etisalat Misr MISP
2012.05 - 2014.12
- Hold regular customer meeting where customers’ needs, and complaints are discussed,
- Present regular reports about each Customer’s Connection,
- Follow and present regular reports about each customer’s Ticket in different departments
- Regularly audited data quality to ensure accuracy and consistency across all records in the database.
Technical Support Engineer
Etisalat Misr MISP
2011.01 - 2012.05
- Handle Complains -Open Ticket for Reported Network Problem
- Dealing with Technologies such as MPLS VPNs/ WAN /ADSL/SDSL Cisco Devices
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
ADSL Maintenance Engineer
Etisalat Misr MISP
2010.08 - 2010.12
- Handle Tickets -Distribute technicians each to assigned “Central Office”, follow up with Technicians -solve technical issues according to priority
Sales Engineer
Electic Company
2009.10 - 2010.01
- Utilized advanced technical knowledge to gain competitive edge in market by effectively showcasing product capabilities in comparison to competitor offerings.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Designed and delivered product training for clients.
- Streamlined sales processes by implementing CRM systems for efficient tracking of customer interactions, resulting in better time management and productivity.
Education
Instructional Design Diploma - Education
E-youth Online School
2023.11 - 2024.01
Cyber-Security Diploma - Computer Networking And Telecommunications
IT-Gate Academy
2020.06 - 2021.04
Technical Diploma in Networking - Network And System Administration
Information Technology Institute (ITI)
2009.09 - 2010.05
Bachelor of Science - Telecommunications And Elecronics Engineering
Zagazig University
2003.09 - 2008.05
Skills
Unified Communications
Customer Relations Building
Business development
Routing
Technical support
Linux System Admin
Cybersecurity
Curriculum Development
Instructional Design
Continuing education
Certification
07/01/18, CCNA 200-125 Self-Study, Basics of networking, IP addressing, routing, switching and wireless technologies are taught in this course. As well as introduction to virtualization, QOS,VOIP and cloud engineering
Accomplishments
- Brought in 30 new customers in 2 months.
Timeline
Business Development Manager
Milestones Technology
2024.09 - Current
Instructional Design Diploma - Education
E-youth Online School
2023.11 - 2024.01
Cyber-Security Diploma - Computer Networking And Telecommunications
IT-Gate Academy
2020.06 - 2021.04
Network sales Engineer
Arkan Integrated Solutions
2015.01 - 2015.12
CRM engineer
Etisalat Misr MISP
2012.05 - 2014.12
Technical Support Engineer
Etisalat Misr MISP
2011.01 - 2012.05
ADSL Maintenance Engineer
Etisalat Misr MISP
2010.08 - 2010.12
Sales Engineer
Electic Company
2009.10 - 2010.01
Technical Diploma in Networking - Network And System Administration
Information Technology Institute (ITI)
2009.09 - 2010.05
Bachelor of Science - Telecommunications And Elecronics Engineering
Zagazig University
2003.09 - 2008.05
Freelance Instructor
Self Employed
3 2022 - 2024.06