Reema Ayman Zoghbor
Sharjah,United Arab Emirates
Summary
Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Passionate Field supervisor with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
13
13
years of professional experience
Work history
Tele Communicator, Editor supervisor
IPSOS Marketing Research Company
Sharjah
04.2011 - 07.2015
- Survey conductor
- Consumer satisfaction
- Communicator
- Data entry
- Mystery Shopper Editor.
Tele Communicator, interviewer – Events
You Gov. Marketing Research Company
Dubai
10.2012 - 11.2015
- Survey conductor
- Consumer satisfaction
- Communicator.
Research interviewer
Nielsen Marketing Research Company
Sharjah, UAE
02.2016 - 05.2016
- Helped interviewees understand survey questions while remaining impartial.
- Applied different interview techniques to extract as much detail and data as possible.
- Explained interview purposes as appropriate to help get people onboard.
- Entered participant responses onto database using computer-assisted interviewing system.
- Followed scripts, questionnaires and survey templates to ask specific questions.
- Filled out paper and digital forms quickly and accurately.
- Explained questions in better detail for interviewees to allow for truthful responses.
- Informed participants on data collection and storage procedures and requested permissions.
- Collated and organised responses for expert analysis.
- Identified and resolved misunderstandings and inconsistencies in responses.
- Demonstrated understanding of impactfulness of questions on interview subject, responding constructively to situations and balancing demands.
Customer Service Representative
MetLife American Life Insurance Company
Dubai, UAE
07.2016 - 03.2017
- Assisting customers to know the status of their cash re-imbursement medical claims, and providing them with the providers and the benefits that it’s covered for their insurance card as per DHA & HAAD, and knowing the status of their insurance and when they will receive their insurance card.
- Input data manually or by scanning documentation using office equipment.
- Coded procedures using correct system and values to support recordkeeping and billing objectives.
- Maintained indices of health records for protection and timely storage and retrieval.
- Optimised storage systems to maintain security and comply with applicable regulations.
- Helped research compile and analyse health records to advance study into critical issues impacting patient health, wellness and recovery.
Worked in the operation department as a Field Project Supervisor for the Mystery shopping
IPSOS Marketing Research Company
Sharjah, UAE
04.2017 - 10.2019
- Handled projects as General Motors, Meraas, National Archive, Arab Bank, Nokia, AGMC Price Collection, Emirates Islamic Bank, Dubai Silicon Oasis and Dubai Chamber
- Handled coding for insurance projects, brands, automotive
- Finalizing the final data with the CS
- Finalizing the costing with the operations
- Creating the surveys and the project in the shopmetrics.
- Minimised accidents and incidents with comprehensive health and safety procedures.
- Achieved high client satisfaction through consistent delivery and communication.
- Established proactive strategies to mitigate delays and reduce corporate risks.
- Assisted with resource allocation, delegating labour and materials to achieve established objectives.
- Implemented project plans and requirements to drive progress.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Managed scopes and deadlines using different project management methods.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
- Planned revenue generation strategies designed for growth.
- Organised financial and operational data to help with yearly budgeting and planning.
CATI Field Supervisor
Nielsen Marketing Research Company
Sharjah, UAE
12.2019 - 06.2021
- Handling projects like Gross Adds, Customer Effort, Du NPS & Du Virgin, Du Enterprise Sizing (all of these projects related to Etisalat and Du providers).
- Kept teams on task and completing milestones on time.
- Created and submitted progress reports to upper management.
- Entered collected survey data into electronic survey forms and company databases.
- Planned and scheduled field activities according to set timelines and order of operations.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Implemented infrastructure design, promptly identifying issues and developing resolutions.
- Managed workover and completions engineering assignments and operator's completion plan.
- Supervised contractors during daily workflows, maintaining alignment with repair deadlines.
International Field Supervisor
OSG Analytics
Dubai, UAE
10.2021 - 08.2022
- Kept teams on task and completing milestones on time.
- Created and submitted progress reports to upper management.
- Entered collected survey data into electronic survey forms and company databases.
- Planned and scheduled field activities according to set timelines and order of operations.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Evaluated performance and progress, and made proactive adjustments.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Ensured compliance with environmental, safety and regulatory requirements and vendor quality.
Quality Control Manager and Finance Auditor for UAE & GCC countries
Feedback Marketing Research Company
Sharjah, UAE
02.2023 - 05.2024
- Adhered to compliance and business timetable to meet set deadlines.
- Coordinated maintenance processes to keep equipment operating correctly and maximise uptime.
- Collated required documentation to support external reviews and audits.
- Defined manufacturing quality guidelines and criteria to adhere to company standards.
- Negotiated rates with suppliers and managed relations to maintain adequate levels of quality supplies.
- Made follow-ups on allocated action plan to meet completion timescales.
- Implemented and maintained complaints and compliance action tracker to improve production standards.
- Led recruitment of manufacturing staff members, overseeing selection, training and performance new employees.
- Analysed data from external sources to identify potential product and service issues.
- Tracked performance metrics for plant operations and reviewed regular reports to proactively identify areas of concern.
- Maintained current knowledge of environmental regulations to mitigate pipeline projects' impact.
- Prepared timelines for pipeline development projects to manage stakeholder expectations.
Education
Higher Secondary School Certificate (Scientific Section) -
AlMarifa International Private School
bachelor’s degree in business administration (Management) -
Ajman University of Science& Technology
Skills
- Project Planning
- Management Information System
- Human Resource
- Confident
- Self-esteem
- Teamwork
- Self-motivated
- Organized
- Initiative
- Proactive
- Computer Operations and Concepts
- Using computer-based technologies to manipulate, create, store and retrieve information to express ideas and communicate with others
- MS Products
- Photoshop
- Using computer-based technologies to locate, access, evaluate, store and retrieve information and to express ideas and communicate with others
- Internet
- Using computer-based technologies to locate, access, evaluate, store and retrieve information Databases
- Team player and ability to work and maintain relations with staff and clients on all levels
- Experienced with Quick Books Accounting System
- Graduation Project (The user satisfaction of using e-services provided by RTA for renewing driving license and fine tickets)
- Report writing
- Team management
- Data management
- Data analysis
- Data collation
- Data entry
- Pricing
- Account reconciliation
- Quantitative research
Languages
Arabic (Native)
Native
English (Fluent)
Native
Personal Information
- Date of birth: 12/26/1994
- Nationality: Palestinian
- Marital status: Married
Custom
- Maher Al Hertani, Senior Field Manager, IPSOS STAT UAE, 0561746813
- Elias Korban, Senior Account Manager, IPSOS STAT UAE, 0554596132
Affiliations
- Swimming
- Travel
- Outdoor Activities
References
References available upon request.
Timeline
Quality Control Manager and Finance Auditor for UAE & GCC countries
Feedback Marketing Research Company
02.2023 - 05.2024
International Field Supervisor
OSG Analytics
10.2021 - 08.2022
CATI Field Supervisor
Nielsen Marketing Research Company
12.2019 - 06.2021
Worked in the operation department as a Field Project Supervisor for the Mystery shopping
IPSOS Marketing Research Company
04.2017 - 10.2019
Customer Service Representative
MetLife American Life Insurance Company
07.2016 - 03.2017
Research interviewer
Nielsen Marketing Research Company
02.2016 - 05.2016
Tele Communicator, interviewer – Events
You Gov. Marketing Research Company
10.2012 - 11.2015
Tele Communicator, Editor supervisor
IPSOS Marketing Research Company
04.2011 - 07.2015
Higher Secondary School Certificate (Scientific Section) -
AlMarifa International Private School
bachelor’s degree in business administration (Management) -
Ajman University of Science& Technology
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