Reema Chauhan
Dubai
Summary
Dedicated and meticulous Management skills with over 15+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Overview
18
18
years of professional experience
Work History
Implementation Manager
SOTC Travel Ltd.
Gurugram
10.2022 - 12.2024
- Managed the implementation of new software systems, ensuring that all requirements were met and deadlines were adhered to.
- Collaborated with cross-functional teams to ensure successful integration of hardware, software, and networking components.
- Developed project plans and timelines for each implementation process, tracking progress against these plans to ensure completion on schedule.
- Developed detailed reports outlining the scope, timeline, budget, resources required, and other relevant information pertaining to each implementation.
- Provided regular updates to stakeholders regarding project status and progress towards objectives.
- Conducted training sessions for staff members on how to use newly implemented systems effectively.
- Performed quality assurance testing prior to launching new implementations into production environments.
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
- Created user documentation and support materials for new system implementations.
- Analyzed customer feedback and identified areas for improvement in existing implementations or processes.
Product Support Manager
American Express Global Business Travel
Gurugram
11.2018 - 09.2022
- Provided technical support to customers and internal stakeholders for Concur.
- Interact with vendors (Airlines, Hotels, OBT's) for investigating and troubleshooting of the assigned cases.
- Trained new employees on product knowledge and customer service standards.
- Ensured compliance with company policies related to product support operations.
- Maintained up-to-date knowledge about changes in industry regulations that may affect product support services.
- Resolved complex customer inquiries within established SLA timelines and build strong relationships with clients.
Senior Manager - Administration & Operations
I2MAX
New Delhi
06.2017 - 05.2018
- I2MAX, a startup focused on real estate consulting and comprehensive corporate property solutions, including internal marketing and events, was a significant chapter in my professional journey. In a leadership capacity, I directed a 45-member team, overseeing day-to-day operations and administration. This role allowed me to not only contribute to the strategic vision of the company but also gain valuable experience in navigating the dynamic landscape of real estate consulting and corporate property management.
Recruitment Consultant
Icon Management Consultancy
Dubai
01.2014 - 03.2015
- As a pivotal player in IMC, an Executive Search Consultancy specializing in recruiting assignments for diverse industries including banking, finance, real estate, and various sectors, I have taken on the responsibility of managing middle and senior-level recruitment needs. My role involves the meticulous handling of headhunting processes, thorough scrutiny, and strategic shortlisting of resumes from internal databases, job sites, social networking platforms like LinkedIn, and through valuable references. This experience has allowed me to excel in identifying top-tier talent to fulfill critical positions across a spectrum of functional disciplines.
Manager - HR & Admin
Grahprawesh India Pvt. Ltd.
Gurugram
07.2011 - 07.2012
- At GIPL Estates, the real estate consulting arm of Grahprawesh Limited, Ireland, I took on a leadership role overseeing a team of 20+ members. In addition to steering the team, my responsibilities extended to crucial aspects of human resources, including end-to-end recruitment and selection processes, employee induction, satisfaction, and motivation initiatives. I played a key role in managing employee insurance, implementing reward programs, and ensuring adherence to HR policies and procedures. My involvement in these day-to-day HR activities contributed to fostering a positive work environment and the overall success of the organization.
Senior Analyst
American Express India Pvt. Ltd.
Gurugram
07.2007 - 11.2010
- In my role, I specialize in processing reservations for corporate clients, primarily utilizing the GDS Sabre system. My main focus lies in efficiently managing Ticketing and Re-issuance queues, ensuring a streamlined and accurate reservation process. Key Performance Metrics, including Average Handling Time (AHT), Quality, and Service Level Agreement (SLA), are at the forefront of my responsibilities, reflecting my commitment to delivering high-quality service with efficiency and adherence to established standards.
Senior Travel Coordinator
Make my Trip India Pvt. Ltd.
Gurugram
10.2006 - 05.2007
- In my post-sales travel role, I expertly handle inquiries, modifications, and issue resolutions, ensuring a seamless experience for clients with a focus on customer satisfaction and effective communication.
Education
Bachelor of Arts -
Delhi University
Delhi05.2009
Diploma - Aviation
Frank Finn Institute of Air Hostesses
Delhi05.2007
Senior Secondary - Commerce
Shanti Gyan International School
Delhi04.2005
Skills
- Project Implementation
- Scope Definition
- Client Relationships
- Service Delivery
- Travel Tools & Technology
- HR & Admin Operations
- Customer Service Management
- Organization and Multitasking
- Event Planning
Languages
Hindi
First Language
English
Proficient (C2)
C2
Tools and Applications Knowledge
- Sabre
- Amadeus
- SAP Concur
- EVA
- Salesforce
Timeline
Implementation Manager
SOTC Travel Ltd.
10.2022 - 12.2024
Product Support Manager
American Express Global Business Travel
11.2018 - 09.2022
Senior Manager - Administration & Operations
I2MAX
06.2017 - 05.2018
Recruitment Consultant
Icon Management Consultancy
01.2014 - 03.2015
Manager - HR & Admin
Grahprawesh India Pvt. Ltd.
07.2011 - 07.2012
Senior Analyst
American Express India Pvt. Ltd.
07.2007 - 11.2010
Senior Travel Coordinator
Make my Trip India Pvt. Ltd.
10.2006 - 05.2007
Bachelor of Arts -
Delhi University
Diploma - Aviation
Frank Finn Institute of Air Hostesses
Senior Secondary - Commerce
Shanti Gyan International School
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