Reema Shanbhag

PMO for ATLP Advanced Trade & Logistics Program in UAE - Single Source of truth

• Implemented Major Reporting Enhancements for Trade facilitation Projects (Roadmap, KPIs for Project Monitoring & Control),
• Remodeled existing Monitoring and Reporting of Trade facilitation Project KPIs across the org (Business Performance, Marketing, Commercial, Operations, Management),
• Performed project financial tracking and monitoring.
• Drove key initiatives for promoting ATLP performance, developed standard templates for key processes, drafting trade facilitation Customer Journeys
• Product representation by drafting High quality executive presentations for C level / board level meetings
• Leveraged applications and tools to analyze data, compile and visualize historical information.
• Liaised with senior leadership to identify data needs and interpret existing data for consideration.
• Worked across various platforms to create, generate, manage and schedule systematic reports for multiple stakeholders.
• Completed basic ad hoc and recurring data and report requests to support program deliverables and milestones.
• Synthesized and interpreted relevant data to generate comparisons of current and historical information.

International Evaluations / Awards Submissions – Drafted and submitted award winning proposal for ATLP at group level for a major international award.

Managing internal and external stakeholders of ATLP

• Program Performance Reports
• Driving & Drafting Plans
• Overall engagement

Key member in implementation, rollout and adoption of automated PPM tools i.e., All-in-one PPM applications in addition to JIRA including BigPicture, Tempo Planner.

Trade Facilitation Specialist | Business Analyst User experience and Training Consultant, Functional Expert

Specialist - Digital Services | Stakeholder-Change Management | User Journey Transformation | Functional Expert | CAB Advisory |

May 2019 - Apr 2021

May 2021 - Sept 2021

Jan 2018 - April 2019 (1y,4m)

Worked as a part of Digital Transformation Team with focus on digital transformation of customer journey to enhance their satisfaction. At the first entry point we ensured the customer is advocated to facilitate all their requirements and demands in AD Ports and beyond. It also involved challenges in overcoming stakeholder’s resistance and ensuring their technical readiness. Responsibilities involved

• Involving customers throughout all project phases – requirement gathering, offering training for newly digitalized services, hand-holding customers through registration and change awareness through customer account visits, and implementing most of their suggestions from feedback, tracking adoption and satisfaction.
• Managing stakeholder expectations and requirements from initiation to closure for changes and issues
• Categorizing customer issues, identify action owner, assign to the required team (CAB) and track until closure (i.e., System issues, Suggestions, Changes requested, Operational issues etc.)
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Process creation for Transformation department, identifying gaps in processes
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Scheduled and led post-implementation training with new clients.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.

• Streamlined testing processes to identify areas in need of improvement.
• Created testing scenarios for long-term and expedited development schedules.
• Designed reports and reporting standards as a part of TCOE Testing Center of Excellence for bank merger with FAB after analyzing requirements from stakeholders of steering committee members for latest processes as per FAB compliance
• Worked actively as a part of NBAD-FGB(FAB) Day1 Integration
• Managed project testing from estimation to closure for NBAD projects/applications: In depth know-how and proficiency in

- Oracle E-business Suite (HR and Procurement),

- Oracle Taleo (Recruitment and hiring portal),

- Intellect (Core Banking System by polaris), Megara-Custody System,

- Advent Portfolio Exchange Systems (i.e., Moxy, APX) and Bloomberg

- POS Terminals.

Mumbai, India

| Team Lead - Software Quality Assurance | Agile | Subject Matter Expert | Functional Delivery Lead, Business/system Analyst, Agile Scrum Master |

• Worked for Client JP Morgan & Chase, Projects - Intellect Liquidity, Deal and Revenue Tracker (DART)

JP Morgan Co. provides Banking, Capital markets and Treasury services solutions to its corporate and individual clients and has been performing in global markets. It has different online portal services that deal with intercompany loans, treasury services payments and other banking modules.

Liquidity Solutions is a web based front-end application which is used by JP Morgan Clients across the globe. It is an extension of TLIP (Treasury and Liquidity Investment Product).

• hands-on experience on GUI related testing with various Investment Products such as Time Deposit, MMF etc. in APAC, EMEA and WHEM. It also includes various sweep/pool related products such as ABT, Loans, CSA, and Multibank Sweeps which are used across regions which involves various SWIFT messages.
• Served as Subject Matter Expert (SME) for Intercompany Loans.
• Worked for Client Walgreens, Project - Ad Planning

Walgreens is a leading US drugstore chain which also deals in Retail marketing of daily care products. The company operates 7,563 drugstores across all 50 states. ‘Ad Planning’ application involved planning of promotions for WAG products as Category Managers related to pricing and various o with the business rules.