Reena Dsouza
Sales Officer
Summary
Hardworking Sports Editor bringing 10 years of experience pitching, developing and Article creating. Poised leader with proven strengths in Image creation, Monitoring live sports, good computer Navigation skills to create cohesive and successful publication. Resourceful editor, strategic planner and decisive leader with outstanding people skills to motivate diverse group of new joinees.
Overview
11
11
years of professional experience
Work History
Sales Officer
Sharaf DG
10.2024 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Built relationships with customers and community to establish long-term business growth.
Sr. Content Editor
DAZN Sports Media Pvt.Ltd
03.2018 - 09.2024
- Reviewed analytics data to evaluate content performance, making necessary adjustments for improved results.
- Streamlined communication channels between editorial staff and stakeholders for smoother collaboration on projects.
- Managed a team of content editors, resulting in consistent output of high-quality work.
- Coordinated with other departments to ensure timely delivery of various projects and assignments.
- Publish and un-publish live streams; schedule VOD uploads on the CMS
- Write and edit short editorial articles and main content; publish highlights while adhering to holdback requirements
- When the matches were LIVE, there's no issue in streaming
- Auditing Pay Per View (PPV) matches on high importance for the site to run without any errors or blackout screens
- Quick on extensions mails to check for live articles, trying not to interrupt the Live feed
- Maintain the quality of the work worked by other teammates, raising mail on the error made to painting the ACT Goal for yearly appraisal.
Content Editor
DAZN Sports Media Pvt.Ltd
11.2016 - 03.2018
- Implemented feedback from readers and stakeholders, continuously refining content strategies to better serve audience needs.
- Ensured timely publication of digital content by managing editorial calendars and coordinating with team members.
- Simplified technical documentation to enhance readability and audience comprehension.
- Optimized content with key search terms to drive traffic and online visibility.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet strict deadlines without sacrificing quality.
- Improved reader engagement by curating relevant and compelling content across various platforms.
Service Executive
Bharti Airtel Limited
06.2014 - 10.2016
- Implemented new training programs for junior staff members, improving overall team performance.
- Verifying and validating customers information on the documents and as per the system
- Streamlined service processes for improved efficiency and reduced response times.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
- Monitored customer feedback closely to identify trends and implement corrective actions as necessary.
- Consistently met or exceeded quarterly sales targets by effectively managing client accounts and nurturing long-term partnerships.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
Education
Pre-University - Finance
Besant Pre University Collage
IndiaSkills
- Error spotting
- CMS Systems
- Planning and organisation
- Customer service
- Strong Communication
- Adaptive
- Active listening
- Problem solving
- Positive attitude
Accomplishments
- Bagged 5 times best employee of the year in 2017, 2019, 2022, 2023 and 2024.
- Maintained top positions in all the months.
Additional Information
DOB : 28-01-1990
Languages : English, Hindi, Kannada
Visa Status : Company Visa
Timeline
Sales Officer
Sharaf DG
10.2024 - Current
Sr. Content Editor
DAZN Sports Media Pvt.Ltd
03.2018 - 09.2024
Content Editor
DAZN Sports Media Pvt.Ltd
11.2016 - 03.2018
Service Executive
Bharti Airtel Limited
06.2014 - 10.2016
Pre-University - Finance
Besant Pre University Collage
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